Administrative Assistant

Job Overview

The Administrative Assistant role at Arizona State University provides front desk support for ASU Counseling Services. This position involves scheduling, managing patient registration, and handling high volumes of telephone inquiries in a busy campus environment. A strong understanding of student needs and sensitivity to mental health is essential.

Key Responsibilities

• Accurately schedule and register patients using Electronic Health Records.
• Maintain a high level of customer service via phone queue and in-person support.
• Handle referral documentation and quality assurance reporting.
• Ensure strict adherence to HIPAA and confidentiality protocols.
• Collaborate with administrative and clinical staff across campuses.

Work Details

This is a full-time, non-exempt position with a work schedule of Monday through Friday (8 AM to 5 PM) and occasional evenings or weekends. Work is primarily at the Tempe campus with potential travel to other locations as needed.

Key Skills/Competency

• Scheduling
• Customer Service
• Electronic Health Records
• Multitasking
• Telephone Etiquette
• HIPAA Compliance
• Quality Assurance
• Referral Management
• Data Entry
• Communication