IT Service Specialist

The Team

The mission of the Technology Service Excellence Department is to ensure best-in-class service at all levels and enable acquisition of technology assets.

The Opportunity

Aritzia is growing and our Service Excellence team is growing with it. This is a unique opportunity to be part of the team the first response to all IT incidents and requests across stores, offices, and distribution centers. As the IT Service Specialist, you will support the team in the development and delivery of technology support protocols, ensuring teams across the organization have the tools to resolve all inquiries effectively and efficiently, while setting the vision for self-service capabilities. With the skills you gain in this role, the opportunities are endless – from a rewarding career in Technology to continued growth and development with Aritzia.

The Role

As the IT Service Specialist, you will:

• Promote positive technology experiences and outcomes while serving as a single point of contact for all end user tech support
• Provide reactive support for level 1 incidents with a goal of reducing or minimizing threats and vulnerabilities
• Triage and fulfill all technology related requests within defined SLAs
• Coordinate the response to major IT incidents in collaboration with cross-functional teams to minimize impact on end users and business operations
• Support with identifying underlying issues to prevent recurring incidents
• Support on a primary shift throughout the week: Monday – Friday or Thursday – Monday

The Qualifications

The IT Service Specialist has:

• Proven skills, certifications, education, and/or experience
• A commitment to learn and apply Aritzia's Values and Business and People Leadership principles

The Compensation

The typical hiring range for this position is $20 -$40 CAD per hour. The final agreed upon wage may vary based on factors such as job-related knowledge, skills and experience.

We are always looking for top talent. If your qualifications differ from those listed above, the scope of work and final agreed upon wage may be adjusted to reflect your individual qualifications.

Aritzia’s Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. With comprehensive benefits, aspirational workspaces and elevated employee perks and experiences — we provide it all.

The Perks

Some of the industry-leading benefits you will receive working at Aritzia:

• Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
• Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.
• Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration. They’re also dog friendly. Woof.
• Amenities — Additional amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms and more.
• The Extras — We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.

Key skills/competency

• IT Support
• Incident Management
• Service Level Agreements (SLAs)
• Troubleshooting
• End-User Support
• Help Desk
• Problem Resolution
• Customer Service
• Ticketing Systems
• Self-Service Portals