System Administrator

@ Arise

About Arise

Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our cloud-based platform connects work-at-home service professionals with companies needing contact center and other business services.

Core Values

Focus on Customers, Think Big, Do the Right Thing, Create Connections

Overview

As a System Administrator, you will play a critical role in maintaining, optimizing, and securing our IT infrastructure. This remote role requires technical expertise to ensure smooth system operations, enhance security, and support our growing workforce.

Key Responsibilities

• Remote Configuration: Setup and configure software as required.
• Problem Analysis and Resolution: Investigate and resolve complex system and software issues.
• Root Cause Analysis: Perform thorough root cause analysis and collaborate with remote teams.
• Technical Guidance: Offer support and guidance to remote team members and departments.
• Active Directory Management: Manage user accounts, groups, permissions, and security policies.
• RBAC Implementation: Design and maintain role-based access controls.
• Onboarding/Offboarding: Process employee and contractor changes with least privilege standards.
• Okta Identity Management: Manage configurations including SSO, MFA, and provisioning.
• Documentation and Reporting: Maintain records, document common solutions and processes.
• Process Improvement: Continuously improve problem management especially for remote operations.

Requirements

• Education: Degree in Computer Science, Information Technology or related field.
• Experience: Minimum 3 years in IT problem resolution with emphasis on Active Directory and Identity Management.
• Knowledge: Deep understanding of IT infrastructure, remote troubleshooting, and support.
• Certifications: Relevant certifications such as Microsoft Certified: Identity and Access Administrator Associate are a plus.
• Skills: Proven system administration experience, strong problem-solving, and effective remote communication.
• Other Qualities: Proactive, detail-oriented, adaptable to changing technologies, with knowledge of ITIL and RBAC standards being advantageous.

Key skills/competency

• Active Directory
• Okta
• RBAC
• Remote troubleshooting
• System Administration
• Problem Resolution
• Technical Guidance
• Identity Management
• Process Improvement
• Documentation