IBA Account Handler

Job Title: IBA Account Handler

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time – Permanent

About Ardonagh Specialty

At Ardonagh Specialty, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Ardonagh Specialty means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What We Can Offer

• An inclusive culture with apprenticeships and study support.
• Participation in our annual Spotlight Awards, Community Trust, and Sports Teams.
• Office socials and events.
• Supportive management team and the opportunity to work alongside industry talent.
• Access to wellbeing programs, discounts across major businesses, and healthcare cash plans.

Further Perks Of Working With Us (Fixed Benefits)

• Employer pension contribution of 10% (Employee provides 5%).
• Good work-life balance with flexibility.
• Competitive salary.
• Life Assurance at 4x base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

Role Responsibilities

• Chase overdue IBA balances via phone and email, reporting concerns.
• Send monthly statements to clients.
• Allocate receipts from clients.
• Set up payments to clients, insurers, and claim settlements, ensuring banking procedures are followed.
• Reconcile and pay underwriter accounts.
• Resolve account queries, liaising with technical departments and the bank.
• Provide cover for other IBA staff when absent.
• Assist in preparing various monthly reports, including turnover and aged debtors, using spreadsheets for management information.
• Maintain accurate accounting records.
• Assist in preparing year-end audit files and related schedules.
• Undertake any other related duties as reasonably required.
• Meet internal KPIs.

Key Skills

• Credit control experience.
• Cashiering experience.
• Working knowledge of accounting.
• Understanding of financial accounting processes.
• Applicable company-specific procedures.

Key Attributes

• Persistence in chasing overdue balances.
• Numeracy and accuracy.
• Attention to detail.
• Good communication skills (oral and written).
• Problem-solving and analysis abilities.
• Ability to prioritize workload and meet deadlines.
• Competent use of standard office IT applications.
• Ability to build rapport and good relationships with management, clients, and third parties.

Think you don’t meet every requirement?

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process

• Submit your application with your CV, emphasizing relevant skills and experience.
• The Talent Acquisition team will arrange an introductory call to discuss the role, team, your motivation, and goals.
• If successful, you will typically be invited to a 1-hour interview with the Hiring Manager and team members, via Teams or in person, to discuss technologies, skills, and team dynamics.
• Depending on the role, a second stage interview with further team members may be required.

We strive to move quickly in presenting offers or providing feedback, whether successful or unsuccessful. We are committed to supporting and welcoming individuals from all backgrounds. If you require any reasonable adjustment during the recruitment process, please inform the Talent team.

Key skills/competency

• IBA Account Handler
• Credit Control
• Cashiering
• Accounting
• Financial Accounting
• Account Reconciliation
• Client Statements
• Payment Processing
• Reporting
• KPI Management