IT Operations Engineer
Arcitech · Navi Mumbai, Maharashtra, India
- On site
- Full-time
- ₹700,000 / year
- Navi Mumbai, Maharashtra, India
Job highlights
- Manage and maintain IT infrastructure and servers.
- Provide end-user support and troubleshoot issues.
- Support network, security, and cloud operations.
- Ensure system uptime and reliability.
- Maintain IT documentation and policies.
About the role
IT Operations Engineer - Arcitech AI
Full-time
Navi Mumbai, Maharashtra, India
Position: IT Operations Engineer
Location: Vashi
Employment Type: Full-time
About The Role
We are seeking an experienced and versatile IT & Desktop Engineer with 3–5 years of hands-on experience in IT infrastructure support, server management, desktop troubleshooting, and cloud technologies (AWS/Azure). This role includes system administration, network support, desktop management, and security operations. The ideal candidate should be capable of handling end-user support as well as backend IT operations, ensuring smooth functioning of servers, networks, and endpoint devices.
Key Responsibilities
- Manage and maintain servers including installation, configuration, patching, and performance monitoring.
- Perform routine server administration tasks such as backups, security updates, IAM and logs.
- Manage Active Directory, Group Policies, and access permissions.
- Troubleshoot system and application issues across Windows/Linux.
- Ensure uptime, availability, and reliability of IT infrastructure.
- Support IT security operations including antivirus, firewalls, and vulnerability fixes.
- Maintain IT documentation, SOPs, and configuration records.
- Provide L1/L2 end-user support for desktops, laptops, printers, and other endpoint devices.
- Install, upgrade, and troubleshoot Windows/Mac/Linux OS on client systems.
- Diagnose and resolve hardware, software, and peripheral issues.
- Configure and manage endpoint security tools and policies.
- Manage CCTV configuration, monitoring, and backup processes.
- Perform LAN/WAN troubleshooting including switches, routers, Wi-Fi, and cabling.
- Handle network troubleshooting (DNS, DHCP, IP conflicts, connectivity issues).
- Set up new user profiles, email accounts, and access privileges.
- Support remote users using VPN and remote access tools.
- Oversee identity and access lifecycle (SSO, MFA setups).
- Configure network devices and enforce basic network security standards.
- Monitor security alerts & escalate incidents when necessary.
- Assist in implementing security policies, compliance controls & patching plans.
- Support cloud resources setup, IAM access, and monitoring.
- Monitor systems through tools like Grafana, CloudWatch, Zabbix, or similar.
- Manage license renewals & vendor coordination.
- Support biometric devices & access control systems.
- Assist HR/Operations during onboarding/offboarding processes.
- Collaborate with cross-functional teams to improve IT workflows.
- Participate in IT audits and compliance reviews.
- Conduct periodic infrastructure health checks.
- Identify automation opportunities in IT operations.
- Support procurement decisions for IT equipment & services.
- Perform root-cause analysis for major incidents.
Technical Skills Required
- Windows & Linux server management
- LAN/WAN troubleshooting & network diagnostics
- CCTV configuration and backup management
- Endpoint device configuration & management
- Asset management
- Networking knowledge: DNS, DHCP, TCP/IP, Routing, Switching
- Backup tools & disaster recovery
- IT ticketing systems & ITIL processes
- Security tools: antivirus, EDR, endpoint protection
- Basic cloud concepts (AWS/Azure)
Industry
IT Services and IT Consulting
Key skills/competency
- IT Infrastructure Support
- Server Management
- Desktop Troubleshooting
- Cloud Technologies (AWS/Azure)
- System Administration
- Network Support
- Security Operations
- End-User Support
- IT Operations
- Active Directory
Skills & topics
- IT Operations Engineer
- Server Management
- Network Support
- Cloud Technologies
- AWS
- Azure
- System Administration
- Desktop Support
- IT Infrastructure
- Troubleshooting
- Windows Server
- Linux Server
- LAN/WAN
- Active Directory
- IT Security
How to get hired
- Customize your resume: Highlight your 3-5 years of experience in IT infrastructure, server management, and cloud technologies (AWS/Azure) to match the IT Operations Engineer role.
- Tailor your application: Emphasize your skills in Active Directory, network troubleshooting, and endpoint security in your cover letter.
- Prepare for technical questions: Brush up on Windows/Linux server management, LAN/WAN, DNS, DHCP, and cloud concepts for your interviews.
- Showcase problem-solving: Be ready to discuss your experience with troubleshooting system and application issues, and performing root-cause analysis.
- Research Arcitech AI: Understand their focus on AI and IT services to align your responses with their company mission and values.
Technical preparation
Master Windows/Linux server administration.,Practice LAN/WAN troubleshooting and diagnostics.,Familiarize with AWS/Azure basic concepts.,Review Active Directory and Group Policies.
Behavioral questions
Describe a complex IT issue you resolved.,How do you prioritize end-user support requests?,How do you stay updated with IT trends?,Explain your approach to maintaining IT documentation.
Frequently asked questions
- What are the primary responsibilities of an IT Operations Engineer at Arcitech AI?
- The IT Operations Engineer at Arcitech AI is responsible for managing and maintaining IT infrastructure, including servers, networks, and endpoint devices. This includes system administration, troubleshooting, security operations, and providing L1/L2 end-user support. They also support cloud resources and ensure the overall uptime and reliability of the IT environment.
- What level of experience is required for the IT Operations Engineer position at Arcitech AI?
- Arcitech AI is seeking an IT Operations Engineer with 3-5 years of hands-on experience in IT infrastructure support, server management, desktop troubleshooting, and cloud technologies (AWS/Azure).
- What are the key technical skills needed for this IT Operations Engineer role?
- Key technical skills include Windows & Linux server management, LAN/WAN troubleshooting, network diagnostics, CCTV configuration, endpoint device management, knowledge of DNS, DHCP, TCP/IP, routing, switching, backup tools, IT ticketing systems, and basic cloud concepts (AWS/Azure).
- Is this an on-site, hybrid, or remote position for the IT Operations Engineer?
- The IT Operations Engineer position at Arcitech AI is based in Vashi, Navi Mumbai, India, indicating it is an on-site role.
- What kind of cloud technologies does Arcitech AI utilize for their IT Operations Engineers?
- Arcitech AI utilizes cloud technologies such as AWS and Azure. The IT Operations Engineer will be expected to have experience with these platforms for resource setup, IAM access, and monitoring.
- How does Arcitech AI approach IT security for this role?
- Arcitech AI emphasizes IT security operations. This includes supporting antivirus, firewalls, vulnerability fixes, configuring endpoint security tools, monitoring security alerts, and assisting in the implementation of security policies and compliance controls.
- What is the employment type for the IT Operations Engineer at Arcitech AI?
- The employment type for the IT Operations Engineer at Arcitech AI is full-time.