5 days ago
Service Desk Agent with Italian
ARCHE Consulting
On Site
Full Time
HUF 0
Budapest, Hungary
Job Overview
Job TitleService Desk Agent with Italian
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered SalaryHUF 0
LocationBudapest, Hungary
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Job Description
About the Employer
ARCHE Consulting is a global technology and consulting company with operations in Hungary. They deliver IT services, drive digital transformation initiatives, and provide business process support for a diverse range of international clients. Their local presence serves as a vital operational and delivery hub, fostering collaboration within multinational project teams and focusing on scalable, technology-driven solutions for large organizations.
Responsibilities
- Provide first-line support via phone and email, addressing issues such as password resets, MS Office problems, and printer & network issues.
- Analyze and troubleshoot technical incidents efficiently.
- Monitor, prioritize, and categorize support tickets to ensure timely resolution.
- Communicate solutions and workarounds clearly in German (if applicable, but the job title mentions Italian, the description mentions German for communication, I will assume it should be Italian as per title and primary requirement, or perhaps both are useful but Italian is core for the role). Given the context, I will assume it means communicating solutions clearly to Italian-speaking users.
- Prepare and verify user activity reports.
- Collaborate closely with 2nd-line support teams to escalate and resolve complex issues.
Requirements
- Minimum C1 proficiency in Italian and B2 proficiency in English.
- Prior customer service or IT support experience is advantageous.
- Demonstrated strong communication and analytical skills.
- Eligibility to work in Hungary.
- Willingness to work from the office in Budapest following a shift schedule (between 7 AM – 7 PM, Monday-Friday).
Benefits
- Coverage of 80% of language course fees, actively supporting continuous language development.
- Annual bonus program of 5%, paid once a year based on predefined performance criteria.
- Company events organized during holidays, fostering integration and team spirit.
- Subsidized All You Can Move (AYCM) sport pass and access to a gym and swimming pool near the office.
- Travel cost reimbursement for commuting home if the permanent address is outside Budapest.
- Free and discounted private medical examinations at the Medicare center.
Key skills/competency
- First-line support
- Technical troubleshooting
- Incident management
- Customer service
- Multilingual communication
- IT support
- Problem solving
- Ticket prioritization
- Reporting
- Collaboration
How to Get Hired at ARCHE Consulting
- Research ARCHE Consulting's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their global IT services environment.
- Tailor your resume for IT support: Highlight your Italian language proficiency, customer service experience, and technical troubleshooting skills using keywords relevant to Service Desk Agent roles at ARCHE Consulting.
- Showcase problem-solving abilities: Prepare specific examples of how you've analyzed and resolved technical incidents, managed tickets, and communicated solutions effectively in past roles.
- Emphasize communication and language skills: Be ready to demonstrate your C1 Italian and B2 English proficiency, as strong multilingual communication is crucial for a Service Desk Agent at ARCHE Consulting.
- Prepare for a shift-based, on-site role: Understand the on-site requirement in Budapest and the 7 AM-7 PM shift schedule, expressing your flexibility and commitment to these work arrangements.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What language proficiencies are essential for the Service Desk Agent role at ARCHE Consulting?
02What is the work arrangement and schedule for Service Desk Agents in Budapest?
03What kind of IT support experience is advantageous for applying to ARCHE Consulting?
04How does ARCHE Consulting support employee language development?
05What are the primary responsibilities of a Service Desk Agent with Italian at ARCHE Consulting?
06Does ARCHE Consulting offer an annual bonus for the Service Desk Agent position?
07What health and wellness benefits does ARCHE Consulting provide in Budapest?
08What types of technical issues will a Service Desk Agent typically troubleshoot?
09Is travel cost reimbursement available for ARCHE Consulting employees in Budapest?
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