Receptionist
Arcare Aged Care · Dover Gardens, South Australia, Australia
- On site
- Full-time
- A$55,000 / year
- Dover Gardens, South Australia, Australia
Job highlights
- Be the welcoming face of Arcare Hove.
- Manage resident, visitor, and family communications.
- Coordinate staff schedules and manage shift changes.
- Provide essential administrative and operational support.
- Join a growing aged care provider with development opportunities.
About the role
Receptionist and Roster Coordinator - Arcare Hove
Arcare Hove is a 121-bed residence, offering a unique opportunity for a Receptionist and Roster Coordinator to be the first point of contact for residents, families, and visitors. Play a key role in supporting daily operations, coordinating communications, and contributing to exceptional service delivery within our South Australian residence. Expected opening July 2026. Opportunities for Professional Development and Career Progression, Arcare’s proven track record of developing Senior Leaders. Promotes and Supports a Healthy Work-Life Balance.
About Arcare
As one of Australia’s leading aged care providers, Arcare proudly supports communities through more than 50 residences across QLD, NSW, and VIC, with exciting growth ahead, including the opening of our first South Australian residence by mid-July 2026. Our core focus is the relationship between residents, colleagues, and family members, with our residents and team at the heart of what we do. Backed by a dedicated team of over 8500 employees, we strive to uphold our core values of Relationships, Uniqueness, Partnerships, and Flexibility, earning us a reputation that speaks for itself.
Benefits
- Above Award Rates
- Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more
- Allowances: Uniform, meals, shift and public holidays
- Paid Training and Development days
- Reward & Recognition programs
- Employee Assistance Program
About The Role
This is an excellent opportunity to join a company that values its team members, offers a supportive working environment, and has a genuine desire to develop its people. You will play a crucial role in creating a positive and welcoming environment for residents and visitors alike, providing essential support to staff and ensuring effective communication within the Residence. You will contribute to the overall experience and satisfaction of residents and families, making you an integral part of the leadership team.
Your Key Responsibilities Will Be
- Greeting and Welcoming: Welcoming residents, visitors, and families with a friendly and warm demeanor, creating a positive and inviting atmosphere.
- Communication: Managing incoming calls, directing them to the appropriate departments or individuals, and handling general inquiries and messages efficiently.
- Staff Scheduling: Developing and maintaining staff schedules to ensure adequate coverage for all shifts and to meet the care requirements of residents. This involves coordinating the availability of different staff members, taking into account their qualifications, preferences, and contractual obligations.
- Managing Shift Changes: Handling requests for shift changes, leave, or time off and finding suitable replacements when necessary to maintain staffing levels.
- Appointment Scheduling: Scheduling appointments for residents to see medical professionals, therapists, or other service providers as needed.
- Visitor Management: Registering and monitoring visitors, ensuring security and safety protocols are followed.
- Assisting Residents and Families: Providing information and assistance to residents and their families, addressing their queries and concerns, and connecting them with the appropriate staff members when necessary.
- Administrative Support: Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail, and deliveries.
Skills & Experience
- A qualification in Business Administration would be highly regarded.
- Ability to manage rostering and team member allocations.
- Experience using employee scheduling software such as Humanforce or Time Target.
- Adaptable, passionate, and willing to learn.
- Collaborative and skilled at teamwork.
- Friendly and effective communication abilities.
Ready to Apply
Our people and culture set us apart, and our ongoing focus on working together as one team. If you think this role is the right fit for you, we invite you to apply. Please note that you must have Australian Working Rights and an NDIS Worker Screening Check (or be willing to obtain one). Arcare values diversity within our workforce and is an equal-opportunity employer.
Key skills/competency
- Receptionist
- Roster Coordinator
- Aged Care
- Customer Service
- Communication
- Administration
- Staff Scheduling
- Visitor Management
- Employee Scheduling Software
- Business Administration
Skills & topics
- Receptionist
- Roster Coordinator
- Aged Care
- Customer Service
- Administration
- Staff Scheduling
- Humanforce
- Time Target
- Business Administration
- South Australia
- Hove
- Support Staff
- Healthcare Administration
- Employee Relations
How to get hired
- Tailor your resume: Highlight experience in reception, rostering, and aged care. Quantify achievements where possible.
- Showcase relevant skills: Emphasize your friendly communication, administrative abilities, and experience with scheduling software.
- Demonstrate adaptability: Articulate your willingness to learn and collaborate, aligning with Arcare's values.
- Prepare for the interview: Be ready to discuss your experience in creating a welcoming environment and managing staff schedules.
- Understand Arcare's mission: Research their commitment to residents, staff, and their core values before applying.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary role of a Receptionist and Roster Coordinator at Arcare Hove?
- The Receptionist and Roster Coordinator at Arcare Hove is the first point of contact, creating a welcoming atmosphere for residents, families, and visitors. They also play a crucial role in managing staff schedules to ensure adequate care coverage.
- What kind of experience is beneficial for this role at Arcare Aged Care?
- Experience in reception, staff rostering, and using employee scheduling software like Humanforce or Time Target is highly beneficial. A qualification in Business Administration is also regarded positively.
- What are the benefits of working for Arcare Aged Care?
- Arcare offers above award rates, significant employee discounts, allowances, paid training, reward programs, and an employee assistance program. They also emphasize professional development and a healthy work-life balance.
- Does Arcare Aged Care offer career progression for a Receptionist and Roster Coordinator?
- Yes, Arcare has a proven track record of developing senior leaders and offers opportunities for professional development and career progression.
- What are the essential requirements for applying to this Receptionist and Roster Coordinator role?
- Applicants must have Australian Working Rights and an NDIS Worker Screening Check (or be willing to obtain one).
- What is the expected opening date for Arcare Hove?
- Arcare Hove is expected to open in July 2026.
- How does Arcare Aged Care support its employees?
- Arcare supports its employees through a positive and welcoming work environment, genuine desire to develop people, paid training, recognition programs, and an employee assistance program.
- What are Arcare's core values?
- Arcare's core values are Relationships, Uniqueness, Partnerships, and Flexibility.