Customer Support Analyst - Arbor Finance @ Arbor Education
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Job Details
Overview
The Customer Support Analyst - Arbor Finance role at Arbor Education is a hybrid position based in Leeds. You will be the go-to expert for Arbor Finance, delivering exceptional end-to-end support to customers in the education sector by troubleshooting complex issues and collaborating with internal teams for continuous product improvement.
Dimensions & Responsibilities
- Become an expert on the Arbor Finance product.
- Meet target response and resolution times for all SLAs.
- Support data migrations and maintain quality standards.
- Provide end-to-end product support via multiple channels.
- Analyse incidents, produce bug reports, and drive product optimizations.
Key Role Responsibilities
You will act as the primary point of contact for customer queries, investigating intricate service requests, and collaborating with internal teams including Product, Engineering, and Sales. The role involves analysing customer data to improve the product, managing support channels, and enhancing customer satisfaction.
Knowledge, Skills and Experience
- Strong finance background and understanding of finance systems.
- Outstanding problem-solving skills with a "right first-time" attitude.
- Proficient in using CRM and finance systems with strong technical acumen.
- Excellent communication and customer-centric approach.
- Desirable ITIL accreditation and some knowledge of educational sectors.
What We Offer
Work with a passionate team that values wellbeing and professional development. Enjoy benefits such as 32 days holiday, life assurance, comprehensive wellness benefits, private dental insurance, pension plans, and flexible working arrangements. Additional perks include enhanced parental leave, professional development budgets, and company events.
Interview Process
- Phone screen
- First Stage Interview
- Task-based assessment
- Second Stage Interview
Additional Information
If you require any reasonable adjustments during your application or interview process, please contact careers@arbor-education.com. Please note, visa sponsorship is not available at this time.
Key skills/competency
Customer Support, Finance, Troubleshooting, CRM, Analysis, Communication, Collaboration, Problem-solving, ITIL, Data Migration
How to Get Hired at Arbor Education
🎯 Tips for Getting Hired
- Research Arbor Education's culture: Study their mission and values online.
- Customise your resume: Highlight your finance and support experience.
- Prepare for technical questions: Review CRM and finance systems.
- Practice communication skills: Be clear and customer-focused.