Front Desk Representative

@ Aran Eye Associates

Essential Functions

Check-In:

• Greet patients and visitors arriving for appointments.
• Check patients in by entering demographics, insurances, and authorizations.
• Verify medical insurance benefits promptly.
• Contact insurance companies or primary care physicians for authorization and referrals.
• Coordinate patient insurance benefits and provider programs.
• Collect all co-payments/balances upfront.
• Call PCPs for referrals/authorizations as necessary.
• Obtain and enter new provider information into NextGen.
• Enter and verify patient information into the EMR and scan paperwork.
• Complete end-of-day closing duties.
• Assist in cross-training new front desk personnel.
• Answer phones promptly and route inquiries appropriately.

Check-Out:

• Check out every patient.
• Schedule follow-up appointments and adhere to appointment protocols.
• Post charges and update capitations.
• Fax notes to PCP or referral physician.
• Collect co-payments for self-pay patients or pending fees.
• Scan supporting documentation into the patient’s chart.

Requirements

Job Specifications:

• 1-2 years of customer service experience.
• Ability to handle multiple tasks in a fast-paced environment.
• Ability to manage and diffuse patient complaints.
• Exceptional communication and interpersonal skills.
• Experience with Electronic Medical Records and Outlook.

Preferred Skills:

• Bilingual in English and Spanish.

#LI-ONSITE

Aran Eye Associates is an equal opportunity employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Compensation may include bonuses and commissions, and actual pay will be based on experience and other factors.

Key skills/competency

• Customer Service
• EMR
• Insurance Verification
• Check-In
• Check-Out
• Communication
• Interpersonal Skills
• Bilingual
• Outlook
• Multi-tasking