Part-Time Office Administrator
Aptive Environmental · Philadelphia, PA
- On site
- Part-time
- $40,000 / year
- Philadelphia, PA
Job highlights
- Part-time Office Administrator role in Philadelphia.
- Manage customer communication and resolve concerns.
- Support customer retention and service efficiency.
- Process billing, refunds, and manage inventory.
- Requires 1-2 years customer service experience.
About the role
Part-Time Office Administrator
Aptive Environmental is seeking a hard-working, innovative, detail-oriented, and creative team player to join our Aptive team as a Part-Time Office Administrator in Philadelphia, Pennsylvania. This role is crucial for customer retention and service efficiency, involving communication management, concern resolution, and accurate record-keeping. The position is in-office only, with a work schedule of 20-25 hours per week.
Responsibilities Include
- Partner with customers via phone, email, text, and chat to address needs quickly and effectively, ensuring strong relationships through responsive and empathetic service.
- Educate customers on service expectations, appointment details, and product offerings.
- Proactively support customer retention by driving CSAT and NPS improvements through effective service recovery, ongoing engagement, and identifying opportunities to strengthen and expand client relationships.
- Collaborate across departments (technicians, RPS, office staff) to coordinate and monitor scheduling, ensuring seamless service execution and optimal customer outcomes.
- Participate in the local inventory process, including tracking deliveries and maintaining records.
- Process refunds, adjustments, and billing corrections according to standard procedures, working closely with customers to resolve payment issues and clarify billing inquiries.
- Assist with general office tasks and ensure compliance with service center protocols.
- Monitor customer accounts for outstanding balances and assist with collection efforts.
- Perform other related duties as needed.
Qualifications
- High school diploma or equivalent.
- Accounts receivable experience preferred.
- Experience with CRM or customer service platforms (e.g., Zendesk) preferred.
Requirements
- At least 1–2 years of customer service or administrative support experience.
- Strong verbal and written communication skills.
- Ability to multitask and manage time effectively in a fast-paced environment with accuracy and efficiency.
- Proficient with Google Workspace (Docs, Sheets, Gmail) or Microsoft Office Suite.
- Strong problem-solving abilities and a customer-first mindset.
- Comfortable working independently while following established processes and procedures.
About Aptive Environmental
Aptive Environmental provides pest control services across 34 states in the US. Founded in 2015, Aptive aims to be a world-recognized brand. Recognized by Inc. Magazine's “Best in Business” in 2021, Glassdoor's 2019 Top 100 US workplaces, and Entrepreneur Magazine's Best Companies in America. Aptive is a proud member of the EPA's Pesticide Environmental Stewardship Program and partners with the United Nations Foundation’s "United to Beat Malaria."Key skills/competency
- Customer Service
- Administrative Support
- Communication Skills
- Problem-Solving
- Time Management
- Attention to Detail
- CRM Software
- Google Workspace
- Microsoft Office Suite
- Customer Retention
Skills & topics
- Office Administrator
- Customer Service
- Administrative Support
- Part-Time
- Philadelphia Jobs
- Aptive Environmental
- Customer Retention
- Billing
- Inventory Management
- CRM
How to get hired
- Tailor your resume: Highlight customer service, administrative support, and CRM/customer service platform experience. Emphasize your problem-solving abilities and customer-first mindset.
- Craft a compelling cover letter: Express your enthusiasm for Aptive Environmental and clearly state why you are a strong fit for the Part-Time Office Administrator role, mentioning your availability.
- Prepare for behavioral questions: Be ready to discuss how you handle customer issues, manage multiple tasks, and work independently using specific examples from your experience.
- Showcase your skills: During the interview, demonstrate your proficiency with Google Workspace or Microsoft Office Suite and your understanding of customer retention strategies.
- Research Aptive: Familiarize yourself with Aptive's mission, values, and community impact, as noted in their recognition by Inc. Magazine, Glassdoor, and Entrepreneur Magazine.
Technical preparation
Practice using CRM software like Zendesk.,Master Google Workspace and Microsoft Office Suite.,Review accounts receivable procedures.,Familiarize yourself with customer service platforms.
Behavioral questions
Describe a difficult customer you assisted.,How do you manage multiple tasks efficiently?,How do you handle payment discrepancies?,Explain your customer-first approach.
Frequently asked questions
- What is the work arrangement for the Part-Time Office Administrator position at Aptive Environmental?
- The Part-Time Office Administrator position at Aptive Environmental is strictly in-office only. This means you will be expected to work from the Philadelphia, Pennsylvania office for the duration of your shifts.
- How many hours per week does the Part-Time Office Administrator role entail at Aptive Environmental?
- This Part-Time Office Administrator role requires you to work between 20 and 25 hours per week. The exact schedule will be determined based on business needs and your availability.
- What is the hourly pay for the Part-Time Office Administrator job at Aptive Environmental?
- The hourly pay for the Part-Time Office Administrator position at Aptive Environmental is $20 per hour. This rate reflects the responsibilities and experience required for the role.
- What qualifications are preferred for the Part-Time Office Administrator role at Aptive Environmental?
- While a high school diploma is required, Aptive Environmental prefers candidates with accounts receivable experience and familiarity with CRM or customer service platforms like Zendesk for the Part-Time Office Administrator position.
- What are the key responsibilities of a Part-Time Office Administrator at Aptive Environmental?
- Key responsibilities include managing customer communications via phone, email, text, and chat, educating customers, supporting retention efforts, collaborating with internal teams, processing billing, managing inventory, and assisting with general office tasks.
- Does Aptive Environmental offer remote work options for the Office Administrator position?
- No, the Part-Time Office Administrator position at Aptive Environmental is an in-office only role and does not offer remote work options.
- What kind of customer service experience is beneficial for the Part-Time Office Administrator role at Aptive Environmental?
- A minimum of 1-2 years of customer service or administrative support experience is required. Experience in handling customer inquiries, resolving issues, and maintaining relationships is highly valued.
- How can I highlight my suitability for the Part-Time Office Administrator job at Aptive Environmental on my resume?
- To stand out for the Part-Time Office Administrator role, highlight your experience with customer interaction platforms, your ability to manage time effectively, strong communication skills, and any experience with accounts receivable or office administration.
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