11 days ago
Part-Time Office Administrator
Aptive Environmental
On Site
Part Time
$40,000
Philadelphia, PA
Job Overview
Job TitlePart-Time Office Administrator
Job TypePart Time
Offered Salary$40,000
LocationPhiladelphia, PA
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Job Description
Part-Time Office Administrator
Aptive Environmental is seeking a hard-working, innovative, detail-oriented, and creative team player to join our Aptive team as a Part-Time Office Administrator in Philadelphia, Pennsylvania. This role is crucial for customer retention and service efficiency, involving communication management, concern resolution, and accurate record-keeping. The position is in-office only, with a work schedule of 20-25 hours per week.
Responsibilities Include
- Partner with customers via phone, email, text, and chat to address needs quickly and effectively, ensuring strong relationships through responsive and empathetic service.
- Educate customers on service expectations, appointment details, and product offerings.
- Proactively support customer retention by driving CSAT and NPS improvements through effective service recovery, ongoing engagement, and identifying opportunities to strengthen and expand client relationships.
- Collaborate across departments (technicians, RPS, office staff) to coordinate and monitor scheduling, ensuring seamless service execution and optimal customer outcomes.
- Participate in the local inventory process, including tracking deliveries and maintaining records.
- Process refunds, adjustments, and billing corrections according to standard procedures, working closely with customers to resolve payment issues and clarify billing inquiries.
- Assist with general office tasks and ensure compliance with service center protocols.
- Monitor customer accounts for outstanding balances and assist with collection efforts.
- Perform other related duties as needed.
Qualifications
- High school diploma or equivalent.
- Accounts receivable experience preferred.
- Experience with CRM or customer service platforms (e.g., Zendesk) preferred.
Requirements
- At least 1–2 years of customer service or administrative support experience.
- Strong verbal and written communication skills.
- Ability to multitask and manage time effectively in a fast-paced environment with accuracy and efficiency.
- Proficient with Google Workspace (Docs, Sheets, Gmail) or Microsoft Office Suite.
- Strong problem-solving abilities and a customer-first mindset.
- Comfortable working independently while following established processes and procedures.
About Aptive Environmental
Aptive Environmental provides pest control services across 34 states in the US. Founded in 2015, Aptive aims to be a world-recognized brand. Recognized by Inc. Magazine's “Best in Business” in 2021, Glassdoor's 2019 Top 100 US workplaces, and Entrepreneur Magazine's Best Companies in America. Aptive is a proud member of the EPA's Pesticide Environmental Stewardship Program and partners with the United Nations Foundation’s "United to Beat Malaria."Key skills/competency
- Customer Service
- Administrative Support
- Communication Skills
- Problem-Solving
- Time Management
- Attention to Detail
- CRM Software
- Google Workspace
- Microsoft Office Suite
- Customer Retention
How to Get Hired at Aptive Environmental
- Tailor your resume: Highlight customer service, administrative support, and CRM/customer service platform experience. Emphasize your problem-solving abilities and customer-first mindset.
- Craft a compelling cover letter: Express your enthusiasm for Aptive Environmental and clearly state why you are a strong fit for the Part-Time Office Administrator role, mentioning your availability.
- Prepare for behavioral questions: Be ready to discuss how you handle customer issues, manage multiple tasks, and work independently using specific examples from your experience.
- Showcase your skills: During the interview, demonstrate your proficiency with Google Workspace or Microsoft Office Suite and your understanding of customer retention strategies.
- Research Aptive: Familiarize yourself with Aptive's mission, values, and community impact, as noted in their recognition by Inc. Magazine, Glassdoor, and Entrepreneur Magazine.
Frequently Asked Questions
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01What is the work arrangement for the Part-Time Office Administrator position at Aptive Environmental?
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06Does Aptive Environmental offer remote work options for the Office Administrator position?
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