Support Team Leader
@ AppsFlyer

Bengaluru, Karnataka, India
$120,000
On Site
Full Time
Posted 1 day ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXX******* @appsflyer.com
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Job Details

About AppsFlyer

AppsFlyer helps businesses grow smarter through data. As a global leader in mobile measurement and marketing analytics, we work with the world’s top brands to drive impact. Across 25+ offices, we’re united by one goal: helping our customers succeed.

About the Role

The Support Team Leader role at AppsFlyer requires leading experienced Support Engineers and scaling the Support function efficiently. This high-impact leadership position focuses on operational efficiency using automation, Gen AI, dashboards, and debug tools.

What You Will Do

  • Team Leadership & Strategy: Lead and scale a team of approximately 5 experienced Support Engineers, hire and mentor team members, drive accountability, and define team KPIs with regular reporting cadences. Build and scale internal workflows using automation, dashboards, Gen AI, and data-driven tooling.
  • Customer Impact & Growth: Handle technical cases hands-on, manage critical customer conversations, streamline triage from root cause analysis to resolution, and collaborate with Product, R&D, and Customer Success teams to solve complex technical issues.

What You Have

8–10 years of experience in Technical Support or Client-Facing Engineering roles, with at least 4 years in people management. You have strong stakeholder management, a calm customer-first mindset, hands-on proficiency with SQL, REST APIs, Mobile SDKs, and a deep understanding of mobile architecture and analytics flows.

Bonus Points

  • Experience in AdTech, MarTech, or the broader mobile ecosystem.
  • Referred by an AppsFlyer team member.
  • Experience leading or building a global team.

Why Join Us?

AppsFlyer is a global company with 20 offices worldwide offering mental health programs, a Global Employee Exchange Program, and various fitness initiatives to empower employees professionally, physically, and mentally. Here, ideas define the future rather than titles.

Key skills/competency

  • Leadership
  • Automation
  • Gen AI
  • SQL
  • REST APIs
  • Dashboarding
  • Technical Support
  • Stakeholder Management
  • Root Cause Analysis
  • Customer Communication
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How to Get Hired at AppsFlyer

🎯 Tips for Getting Hired

  • Customize your resume: Emphasize tech support and leadership skills.
  • Research AppsFlyer: Understand their culture and global impact.
  • Highlight automation experience: Detail relevant tools and outcomes.
  • Prepare for technical interviews: Practice SQL and API use cases.

📝 Interview Preparation Advice

Technical Preparation

Review SQL query techniques.
Practice REST API integrations.
Familiarize with mobile SDK troubleshooting.
Study automation dashboard setups.

Behavioral Questions

Describe managing team conflicts.
Explain handling customer stress situations.
Detail leadership in fast-paced environments.
Share conflict resolution examples.

Frequently Asked Questions