Desktop Engineer

Amazing Career Moments Happen Here

Transforming the insurance industry is ambitious. At Applied Systems India Pvt Ltd., an Applied Systems company, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services. We foster a culture built on values that make us indispensable to each other. With 40+ years of experience in the Insurtech game, we’re redefining what’s achievable and creating a place where amazing career moments are made possible.

Position Overview

Applied Systems, Inc., a worldwide leader in insurance technology, is searching for a Desktop Engineer to join our Corporate IT team. This role independently designs, deploys, and manages end-user computing environments across Windows and macOS platforms. The Desktop Engineer owns day-to-day desktop operations, drives security and compliance adherence, and contributes to process improvements and automation. This role operates with minimal supervision, serves as a technical resource for the team, and mentors Associate-level engineers.

What You’ll Do

Desktop & Device Management

• Independently design, configure, and support Windows and macOS end-user computing environments with minimal direction.
• Deploy, configure, and troubleshoot macOS devices using Kandji or JAMF Pro; contribute to policy and configuration improvements.
• Manage and optimize Windows client environments using Microsoft Intune, including compliance policies and app deployments.
• Own OS provisioning, patch management, and software packaging and deployment cycles within established frameworks.
• Participate in hardware refresh planning and contribute to asset lifecycle tracking.
• Support onboarding workflows, including device setup, account provisioning coordination, and new hire imaging.

Operations & Support

• Provide advanced desktop and end-client support; serve as a Tier 2 escalation point for the Service Desk and Associate engineers.
• Lead desktop-related projects and change requests independently, owning scope, execution, and stakeholder updates.
• Manage incidents efficiently with proper prioritization and escalation; conduct basic post-incident reviews to prevent recurrence.
• Evaluate and recommend emerging tools and technologies; present findings to the team to inform roadmap decisions.

Security & Compliance

• Ensure security best practices are implemented on all end-user devices; assist in remediating endpoint vulnerabilities.
• Ensure compliance with organizational policies, Change Management processes, and regulatory standards; participate in audits as needed.

Automation & Process Improvement

• Identify opportunities for process automation and implement lightweight scripting solutions to reduce manual tasks.

Collaboration & Documentation

• Collaborate with Service Desk, Infrastructure, and Security teams to resolve complex issues and drive systemic fixes.
• Create and maintain documentation for desktop standards, configurations, and processes; ensure documentation is current and accessible.
• Provide day-to-day guidance and informal mentorship to Associate Desktop Engineers.
• Exhibit behaviors aligned with Applied Systems’ Core Values; model professionalism and accountability for junior team members.
• Perform other duties as assigned by immediate manager or management team.

Key Performance Outcomes

• Projects and change requests completed within designated timeframes and scope.
• Full compliance with Change Management policies and procedures.
• Desktop deployments and patch cycles executed on schedule with minimal downtime or end-user disruption.
• Escalated incidents managed efficiently with appropriate prioritization, communication, and post-incident review.
• End-user device fleet maintained at or above agreed SLA and security compliance targets.
• Exhibits behaviors which exemplify Applied Systems’ Core Values.

We’re Excited To Learn More About You

• High School diploma required; BA/BS degree in Computer Science, Information Technology, or related field preferred.
• 3–5 years of hands-on experience as a Desktop Engineer, End User Support Engineer, or similar role, with demonstrated independent ownership.
• Experience supporting enterprise desktop environments at scale (200+ endpoints); comfortable managing high-volume workloads.
• Experience participating in or contributing to desktop refresh, migration, or standardization projects.

Technical Skills — Required

• Windows & macOS: Strong hands-on experience with Windows 11 and macOS, including performance tuning and advanced troubleshooting.
• macOS MDM: Proficient with Kandji or JAMF Pro; able to build and modify configurations, scripts, and enrollment workflows independently.
• PowerShell: Proficient in scripting for automation, reporting, and endpoint management; ability to write and maintain scripts independently.
• Microsoft Intune & SCCM: Solid working knowledge including application packaging, OSD task sequences, and compliance policies.
• Microsoft 365 & Entra ID: Proficient with Intune, Entra ID (AAD), Conditional Access policies, and Microsoft 365 administration.
• Endpoint Security: Familiarity with antivirus/EDR solutions such as CrowdStrike or Microsoft Defender for Endpoint.
• Networking: Solid knowledge of enterprise networking fundamentals (DNS, DHCP, VPN, proxy, Wi-Fi) and endpoint connectivity diagnostics.
• ITSM Tools: Experience with ServiceNow or Jira Service Management for ticket management and workflow tracking.
• Active Directory: Understanding of basic Active Directory and Group Policy management in a Windows domain environment.

Professional Skills

• Excellent problem-solving and analytical skills; able to diagnose and resolve issues with limited guidance.
• Strong written and verbal communication skills; able to convey technical issues clearly to both technical and non-technical audiences.
• Strong organizational and time-management skills; able to manage multiple priorities simultaneously without close supervision.
• Customer-focused mindset with attention to service quality; proactively identifies and addresses gaps in the end-user experience.
• Emerging leadership qualities: ability to guide peers, share knowledge, and contribute positively to team culture.

You May Have Other Skills, Including

• Relevant certifications: Microsoft MD-102 (Endpoint Administrator), JAMF Certified Tech, CompTIA A+ / Network+, or equivalent.
• Working knowledge of Linux commands and scripting for hybrid endpoint and server environments.
• Exposure to ITIL or other IT service management frameworks.

When You Join Team Applied, You Can Expect:

• A culture that values who you are and recognizes you as a teammate who matters. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work.
• We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.

Key skills/competency

• Desktop Engineering
• Windows and macOS Support
• Microsoft Intune
• Kandji/JAMF Pro
• PowerShell Scripting
• Endpoint Security
• ITSM Tools (ServiceNow/Jira)
• Network Fundamentals
• Active Directory
• IT Support