Associate Customer Support Technician

Amazing Career Moments Happen Here

Transforming the insurance industry is ambitious, we know. At Applied Systems, we are building a team ready to learn, try new things, and deliver innovative software and services. We value teamwork and create amazing career moments.

Position Overview

The Associate Customer Support Technician will join our outstanding Support team in a remote work opportunity. The role involves assisting customers with any questions or problems regarding software, hardware, or other products and requires friendly, informed, and efficient customer service via telephone, Internet chat, and email.

What You’ll Do

• Answer real-time customer phone, email, or chat inquiries regarding software issues.
• Triage and troubleshoot problems, documenting issues clearly.
• Focus on problem resolution with effective and courteous service.
• Communicate and escalate unresolved issues appropriately.

Your Experience

• 1+ years of customer service experience.
• Strong written and verbal communication and telephone skills.
• Experience working with technology and Microsoft applications.

Additional Skills

• Experience in a real-time support center, preferably in a B2B environment.
• Passion for problem-solving and high customer care.
• Confidence in dealing with various technology applications and network infrastructure.
• Familiarity with case management systems such as Salesforce, Freshdesk, Talkdesk, or Jira.

Location

Candidates must reside in North America. This is a remote work role.

Benefits

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Compensation

Starting base salary in the U.S. ranges from $42,000 to $52,000 annually, based on various factors including experience and skills. Additional compensation plans such as bonus and commission may apply.

Your Security Matters

At Applied Systems, candidate security is a top priority. Communications will only occur via a secure @appliedsystems.com email or our official careers portal. We do not request payments or sensitive personal information.

EEO Statement

Applied Systems is an Equal Employment Opportunity Employer committed to diversity and inclusion.

Key skills/competency

• Customer Support
• Troubleshooting
• Communication
• Technical Support
• Remote Work
• Microsoft Applications
• B2B Support
• Case Management
• Problem-Solving
• Teamwork