Associate Customer Support Technician

Position Overview

We’re searching for an Associate Customer Support Technician to join our outstanding US Ratings Support team in this Remote work opportunity. In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email.

To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.

What You’ll Do

• Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our software applications
• Triage and troubleshoot problems with customers to understand and document the nature of such problems
• Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
• Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary

We’re Excited To Learn More About You

Your experience may include:

• 1+ years of customer service experience
• Strong written and verbal communication skills; strong telephone skills
• Experience working with technology and Microsoft applications
• Able to multitask and organize your workload to successfully complete your workday while prioritizing customer needs based on provided criteria

You may have other skills or credentials, including:

• Experience in a real-time, customer support center; preferably supporting business-to-business services or technology of some kind
• Understanding of Web applications using supported browsers; e.g. Chrome, Firefox, etc.
• A passion for problem-solving and providing a high level of customer care
• Confidence in interacting and learning about various technology applications, software, network infrastructure
• Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc.

Location

Candidate will need to reside in North America, working arrangement will be remote.

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses, as well as candidates without a degree or a background in tech to apply!

When You Join Team Applied, You Can Expect:

A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.

We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.

A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Key skills/competency

• Customer Service
• Technical Support
• Troubleshooting
• Software Applications
• Microsoft Applications
• Communication Skills
• Case Management
• Salesforce
• Web Applications
• Problem-solving