IT Help Desk Technician
Applied Research Solutions · Beavercreek, OH
- On site
- Full-time
- $75,000 / year
- Beavercreek, OH
Job highlights
- Provide IT help desk support in a hybrid Azure environment.
- Manage software, hardware, and user accounts.
- Automate tasks with PowerShell and other tools.
- Requires U.S. citizenship and Secret clearance.
- Support evening shifts between 8 AM and 8 PM.
About the role
About Applied Research Solutions
Applied Research Solutions (ARS) is respected as a world-class provider of technically integrated solutions as we deliver premier talent and technology across our focused markets for unparalleled, continuous mission support. Awarded a Best Places to Work nominee since 2020, ARS recognizes that without our career-driven, loyal professionals, we would not be able to deliver state-of-the-art results for our mission partners. We firmly believe that prioritizing our employees is of the upmost importance. We provide a culture where our employees are challenged to meet their career goals and aspirations, while still obtaining a work/life balance. ARS employees are motivated through our industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior Managers.
Responsibilities
- Administer employee accounts using Windows Active Directory and Entra AD in a hybrid cloud environment.
- Troubleshoot and resolve software and hardware issues.
- Track, document, and communicate with employees via collaboration tools and ticketing systems.
- Develop, test, and deploy PowerShell scripts to automate routine tasks and processes.
- Configure and maintain software/firmware updates for corporate devices.
- Configure, maintain, and troubleshoot Azure Virtual Desktop machines.
- Deploy, monitor, test, and troubleshoot resources and cloud infrastructure using Microsoft Azure.
- Must be available to support help desk operations during coverage hours of 8:00 A.M. – 8:00 P.M.; evening shifts will be required.
- Other duties as assigned.
Qualifications and Technical Experience Requirements
- Must be a U.S. citizen.
- Must hold an active CompTIA Security+ (or equivalent DoD 8570 IAT Level II) certification (required).
- Must be eligible to obtain and maintain a Secret security clearance (required).
- Proven experience in IT support, system administration, or a related role in a hybrid Azure cloud and Windows environment.
- Experience with automation tools such as Ansible, Chef, or similar preferred.
- Strong knowledge of Active Directory, Microsoft 365, and Azure.
- Experience with PowerShell scripting and automation in a hybrid cloud environment.
- Familiarity with MDM solutions (Intune) and cloud-based security practices (Azure Policy, Microsoft Defender).
- Experience with Linux, Ubuntu, and RHEL.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service focus.
- Additional certifications (e.g., AZ-104 Azure Administrator, MCSA) are a plus.
All positions at Applied Research Solutions are subject to background investigations. Employment is contingent upon successful completion of a background investigation including criminal history and identity check.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered contractors and subcontractors to employ and advance in employment qualified protected veterans.
Key skills/competency
- IT Help Desk Technician
- Windows Active Directory
- Microsoft 365
- Azure
- PowerShell Scripting
- System Administration
- Troubleshooting
- Cloud Infrastructure
- Customer Service
- CompTIA Security+
Skills & topics
- IT Help Desk
- Technician
- System Administrator
- Azure
- Active Directory
- Microsoft 365
- PowerShell
- CompTIA Security+
- Secret Clearance
- End-User Support
How to get hired
- Tailor your resume: Highlight IT support, system administration, hybrid Azure, and Active Directory experience. Emphasize your CompTIA Security+ certification and eligibility for a Secret clearance.
- Showcase automation skills: Detail your experience with PowerShell scripting and any familiarity with tools like Ansible or Chef.
- Demonstrate customer focus: Provide examples of excellent troubleshooting and communication skills in previous IT support roles.
- Prepare for security clearance: Be ready to discuss your background and eligibility for a Secret security clearance during the application process.
- Highlight certifications: Clearly list your CompTIA Security+ and any other relevant certifications like AZ-104 or MCSA.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of an IT Help Desk Technician at Applied Research Solutions?
- The IT Help Desk Technician at Applied Research Solutions will be responsible for providing end-user support, managing user accounts in Active Directory and Entra AD, troubleshooting hardware and software issues, automating tasks with PowerShell, and maintaining corporate devices and Azure Virtual Desktop machines.
- What technical skills and certifications are required for the IT Help Desk Technician role at ARS?
- Required qualifications include U.S. citizenship, an active CompTIA Security+ certification (or equivalent DoD 8570 IAT Level II), and eligibility for a Secret security clearance. Experience with hybrid Azure cloud environments, Windows, Active Directory, Microsoft 365, and PowerShell scripting is essential.
- Does Applied Research Solutions offer opportunities for professional development for IT Help Desk Technicians?
- Yes, ARS emphasizes employee growth and development. They offer a challenging environment to meet career goals, a competitive benefits package, and personalized attention from senior managers, suggesting opportunities for learning and advancement.
- What is the work environment like for an IT Help Desk Technician at Applied Research Solutions?
- ARS offers a hybrid work environment and is a 'Best Places to Work' nominee. They focus on work-life balance while challenging employees, supported by a strong benefits package and recognition programs. Evening shifts are required as part of the help desk coverage.
- What is the process for obtaining a Secret security clearance for this IT Help Desk Technician position?
- Eligibility to obtain and maintain a Secret security clearance is a requirement for this role. ARS conducts background investigations, which include criminal history and identity checks, as part of the hiring process for all positions.