Level 1 PRS Case Manager

Overview

The Level 1 PRS Case Manager plays a critical role in providing essential support and services to unaccompanied children and their sponsors. This role requires technical and professional expertise to support and advocate for child safety and well-being under the supervision of the PRS Supervisor.

Essential Duties And Responsibilities

• Conduct initial and routine phone and video calls with sponsors and children to assess safety and coordinate services.
• Continuously assess placement safety using child welfare principles and social work best practices.
• Apply a trauma informed approach to support families with trust, safety, and connection.
• Assist with school enrollment and access to community resources via telephonic and video calls.
• Conduct outreach with community agencies for culturally and linguistically appropriate resources.
• Provide education, referrals, advocacy, and support network tracking for sponsors and children.
• Discuss cases with supervisors and adjust service levels as necessary.
• Submit case notes, assessments, and reports using ORR and internal software.
• Maintain high record-keeping standards per ORR and company policies.
• Participate in regular training and virtual meetings using Teams, Zoom, or similar platforms.
• Ensure professional, respectful interactions and confidentiality as per HIPAA and PHI requirements.
• Coordinate communications with key stakeholders.
• Perform additional duties as assigned and adhere to state and federal laws, company, and ORR policies.

Position Requirements

• Bachelor’s degree in social work, International Studies, or a related humanitarian field with at least one year of experience.
• Experience with immigrant populations, child welfare, and social service provision is desired.
• Extensive knowledge of local immigrant community resources.
• Excellent organizational, verbal, written, and interpersonal communication skills.
• Proficiency in Microsoft Office and comfort with tablets, laptops, and documentation software.
• Fluency in Spanish is required; additional languages are a plus.
• Must possess a valid driver’s license and reliable transportation if required.
• Completion of federal background checks and required certifications (CPR, first aid) may be required.
• Remote work with an appropriate workspace for video conferencing.

Training Requirements

Satisfactory completion of Applied Intellect’s Orientation, ORR-required training, and additional supervisor-identified training is required.

Physical Demands

• Manual dexterity, tactile, visual, and audio acuity.
• Repetitive motions, prolonged periods of sitting or standing, and mental focus.
• Occasional lifting (up to 25 pounds) and bending.
• Basic quantitative and mathematical abilities.

Equal Employment Opportunity

Applied Intellect is an equal opportunity employer. Applicants must meet federal grant requirements and be pre-approved by the ORR Project Officer as necessary.

Key skills/competency

Child Welfare, Case Management, Trauma Informed, Advocacy, Remote Work, Bilingual, Communication, Microsoft Office, Record-Keeping, Community Outreach