Website Support Specialist

Website Support Specialist at Apple

Apple’s Portal Platforms group creates some of the most broadly-used web platforms at Apple. We’re seeking a Website Support Specialist to support users and tenants of our large-scale, internal web publishing platform. This role combines technical customer support expertise with visual design acumen to help our customers maximize their platform experience through direct support, training, and design guidance.

In this role, you'll be the trusted advisor and enabler for content teams across Apple. You'll partner with website admins, content editors, and designers to unlock the full potential of our web publishing platform, helping them from onboarding to launch and beyond.

Responsibilities

• Empower teams to succeed by designing and delivering tailored onboarding experiences that set new users up for confident, independent platform use
• Coach through partnership by offering both 1-on-1 guidance and group training sessions that build capability and confidence
• Drive success for our users by hosting regular support office hours where you solve problems, identify patterns, and celebrate wins
• Amplify user voices by listening closely to teams' needs and translating their feedback into actionable product and engineering requirements that shape our platform roadmap
• Champion platform adoption by becoming the go-to resource and thought partner for teams navigating their publishing journey

Minimum Qualifications

• 3+ years of experience in direct customer-facing roles providing technical support or client services
• Proven track record of developing and delivering user training programs, workshops, or educational content
• Demonstrated visual design experience with a portfolio showcasing web and interface design work
• While a degree is not mandatory, the candidate must possess job related work experience

Preferred Qualifications

• 3+ years of customer success, technical account management, or client services experience
• Experience with content management systems, website builders, or similar platforms
• Proficiency in design tools such as Figma, Sketch, Adobe Creative Suite, or similar applications
• Experience creating customer-facing documentation, knowledge base articles, or video tutorials
• Familiarity with HTML, CSS, or basic web development concepts
• Track record of managing customer onboarding programs or adoption initiatives

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Apple accepts applications to this posting on an ongoing basis.

Key skills/competency

• Technical Support
• Customer Service
• User Training
• Web Publishing
• Content Management Systems
• Visual Design
• Onboarding Programs
• Product Feedback
• Platform Adoption
• Client Services