Trust and Safety Technical Program Manager

Trust and Safety Technical Program Manager at Apple

Apple is a place where extraordinary people gather to do their best work. Together we craft products and experiences people once couldn’t have conceptualized — and now can’t imagine living without. If you’re drawn by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and expansive companies in the world, a career with Apple might be your perfect job.

The Trust and Safety team is responsible for safeguarding the trust and safety of Apple services through a multifaceted approach that encompasses threat modeling, data-driven policy formulation, and machine learning. To achieve this objective, we are actively seeking an expert who will contribute to the development and implementation of key online safety systems and features, including Safety Check, blocking capabilities, and user reporting systems. This role will facilitate the driving and support of the business’s evolution, collaborating seamlessly with internal and external cross-functional partners to swiftly construct and deploy effective solutions. The ideal candidate possesses outstanding communication skills, a proactive mindset, and a fervent passion for crafting secure and dependable user experiences.

Responsibilities

• Release the right set of features for our customers, on time and with high quality.
• Drive all aspects of the software development process: document requirements, scope work, develop a plan, generate a schedule, craft, implement and ship.
• Work cross-functionally across Apple to use the collective skills and intelligence of our people.
• Discover and eliminate complexity and ambiguity in projects to ensure visibility and establish goals and expectations for services requested.
• Make critical decisions and trade-offs to ensure your programs are successful. Help to define a product vision and strategy.
• Resolve discrepancies, troubleshoot, and unblock issues.
• Understand sophisticated technical projects and can quickly learn about new technologies and solutions to run their implementation.
• Connect with every level of our organization, from individual contributors to executives.
• Demonstrate high integrity and strong values, every single day.
• Keep up-to date on the latest technology solutions in market to generate innovative ideas to tackle challenges.
• Work closely with Legal, Privacy and Security teams to design and implement solutions.

Minimum Qualifications

• 5 years of program management experience with consumer-facing products.
• Experience in designing and operating highly distributed, scalable and available systems
• Understanding of big data and machine learning systems, tools and technologies
• Self-starting, self-directed, results producing and self-sufficient.
• Flexible and open working style, with an ability to quickly establish trust and credibility
• Experience working in a dynamic, results driven environment.
• Comfortable managing ambiguity and working with cross-functional teams.
• Bachelor’s degree or equivalent experience in Computer Science

Preferred Qualifications

• Strong technical proficiency, steadfast attention to details, persistent at follow up and demanding of quality.
• Proven track record of running complex cross functional software projects that support applications and services
• International product development experience
• Proficiency in applying project management and collaboration tools
• Strong verbal and written communication and presentation skills
• Hands-on experience building and delivering client software, web and internet services

Key skills/competency

• Program Management
• Trust and Safety
• Machine Learning
• Data-driven Policy
• Online Safety Systems
• Software Development Life Cycle
• Cross-functional Collaboration
• Technical Proficiency
• System Design
• Threat Modeling