Software Application Support Engineer
@ Apple

Singapore
$120,000
On Site
Full Time
Posted 24 days ago

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XXXXXXXXX XXXXXXXXX XXXXXXXXX****** @apple.com
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Job Details

Overview

Imagine what you could do here at Apple. At Apple, excellent ideas become great products, services, and customer experiences. Here, individual creativity combines to craft revolutionary products and services.

Role Description

In the Retail Engineering Operations & Support team, you will provide world-class support to Apple stores worldwide, both online and physical. You will collaborate with engineers from various technical backgrounds to resolve issues across Apple's retail applications. This role requires a hands-on, proactive problem solver who challenges the status quo, continuously learns, and strives for excellence.

Responsibilities

  • Manage and troubleshoot global incidents related to Apple Online Store.
  • Develop functional requirements, technical specifications, and support documentation for automation and process improvements.
  • Conduct root cause analysis, log defects, and collaborate with engineering, leadership, and partner teams.
  • Assist with global support strategy for new product releases and feature launches.
  • Support non-standard hours and on-call rotations for incident mitigation.
  • Transition knowledge from engineering teams for production changes.
  • Assess production monitoring and alert setup needs.

Minimum Qualifications

1+ year in software engineering or application support, Bachelor’s degree (CS or STEM), experience in monitoring, alerting, fault analysis, automation, and strong troubleshooting skills. Coding knowledge in Java, Scala, and associated frameworks; good knowledge of RDBMS and PL/SQL.

Preferred Qualifications

  • Knowledge of Unix Shell Scripting.
  • Experience with cloud infrastructure (AWS) and Splunk, monitoring tools, APM & observability.
  • eCommerce platform support experience and familiarity with Incident and Problem Management processes.

Key skills/competency

  • Application Support
  • Troubleshooting
  • Incident Management
  • Automation
  • Java
  • Scala
  • RDBMS
  • PL/SQL
  • Cloud Infrastructure
  • Root Cause Analysis
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How to Get Hired at Apple

🎯 Tips for Getting Hired

  • Customize Your Resume: Tailor experience with support and automation focus.
  • Highlight Technical Skills: Emphasize Java, Scala, and RDBMS expertise.
  • Detail Problem Solving: Provide examples of incident troubleshooting.
  • Research Apple Culture: Understand Apple values and cross-team collaboration.

📝 Interview Preparation Advice

Technical Preparation

Review Java and Scala fundamentals.
Practice SQL and PL/SQL queries.
Study cloud infrastructure basics, especially AWS.
Prepare incident management and root cause analysis examples.

Behavioral Questions

Describe a challenging troubleshooting scenario.
Explain a time you managed a critical incident.
Discuss teamwork in cross-functional projects.
Share an experience of process improvement initiative.

Frequently Asked Questions