Software Application Support Engineer @ Apple
Your Application Journey
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Job Details
Overview
Imagine what you could do here at Apple. At Apple, excellent ideas become great products, services, and customer experiences. Here, individual creativity combines to craft revolutionary products and services.
Role Description
In the Retail Engineering Operations & Support team, you will provide world-class support to Apple stores worldwide, both online and physical. You will collaborate with engineers from various technical backgrounds to resolve issues across Apple's retail applications. This role requires a hands-on, proactive problem solver who challenges the status quo, continuously learns, and strives for excellence.
Responsibilities
- Manage and troubleshoot global incidents related to Apple Online Store.
- Develop functional requirements, technical specifications, and support documentation for automation and process improvements.
- Conduct root cause analysis, log defects, and collaborate with engineering, leadership, and partner teams.
- Assist with global support strategy for new product releases and feature launches.
- Support non-standard hours and on-call rotations for incident mitigation.
- Transition knowledge from engineering teams for production changes.
- Assess production monitoring and alert setup needs.
Minimum Qualifications
1+ year in software engineering or application support, Bachelor’s degree (CS or STEM), experience in monitoring, alerting, fault analysis, automation, and strong troubleshooting skills. Coding knowledge in Java, Scala, and associated frameworks; good knowledge of RDBMS and PL/SQL.
Preferred Qualifications
- Knowledge of Unix Shell Scripting.
- Experience with cloud infrastructure (AWS) and Splunk, monitoring tools, APM & observability.
- eCommerce platform support experience and familiarity with Incident and Problem Management processes.
Key skills/competency
- Application Support
- Troubleshooting
- Incident Management
- Automation
- Java
- Scala
- RDBMS
- PL/SQL
- Cloud Infrastructure
- Root Cause Analysis
How to Get Hired at Apple
🎯 Tips for Getting Hired
- Customize Your Resume: Tailor experience with support and automation focus.
- Highlight Technical Skills: Emphasize Java, Scala, and RDBMS expertise.
- Detail Problem Solving: Provide examples of incident troubleshooting.
- Research Apple Culture: Understand Apple values and cross-team collaboration.