Senior Software Triage & Automation Engineer
Apple
Job Overview
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Job Description
Summary
Join the Apple Service Engineering team and drive innovation that matters. Work on systems and infrastructure that fuel Apple’s services while enhancing people’s lives and enabling Apple Intelligence and Private Cloud Compute solutions in the cloud.
Description
This role is for a highly skilled Senior Software Triage & Automation Engineer with expertise in debugging, analyzing, and triaging complex issues across iOS, macOS, and cloud-based software components. You will be responsible for reducing manual triaging effort through automation, investigating and categorizing issues, generating root-cause hypotheses, and communicating updates to leadership. You will also design systems to streamline these processes for faster resolution and increased product reliability.
Key Responsibilities
- Debug, analyze, and triage complex software issues.
- Develop automation tools using Python and C-based languages.
- Utilize log analysis and crash reporting frameworks.
- Collaborate cross-functionally to guide development teams.
- Design systems for efficient issue resolution.
Minimum Qualifications
- 5+ years of professional experience in software development or triage engineering.
- Strong expertise in iOS/macOS internals and system-level components.
- Proficiency in C, C++, Objective-C, or Swift and Python.
- Ability to analyze software issues and performance bottlenecks.
Preferred Qualifications
- Swift proficiency for diagnostic tool development.
- Experience with cloud platforms like AWS or GCP.
- Familiarity with CI/CD pipelines, log analysis, and observability platforms.
- Background in customer support or incident management.
Pay & Benefits
Base pay ranges between $171,600 and $302,200, with additional benefits including stock programs, comprehensive health coverage, retirement benefits, educational reimbursements, and potential bonuses or relocation packages.
Equal Opportunity Employer
Apple is committed to inclusion and diversity, promoting equal opportunity for all applicants without regard to legally protected characteristics.
Application
Apple accepts applications on an ongoing basis. Apply now to join a team driving technological innovation.
Key skills/competency
debugging, triage, automation, iOS, macOS, cloud, Python, C/C++, problem-solving, CI/CD
How to Get Hired at Apple
- Customize your resume: Tailor skills to Apple's requirements.
- Research Apple: Understand their innovations and cultures.
- Align your project experience: Emphasize debugging and automation.
- Prepare technical insights: Review iOS/macOS and cloud systems.
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