US-Senior Manager
Apple · Miami, FL
- On site
- Full-time
- $150,000 / year
- Miami, FL
Job highlights
- Lead retail teams and drive store performance.
- Develop managers and empower team members.
- Ensure exceptional customer experiences.
- Uphold company policies and values.
- Contribute to an inclusive environment.
About the role
About Apple Retail
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
Role Overview
As a Senior Manager, you’re responsible for creating a positive environment of customer interactions that effectively drive achievement of performance goals and business priorities. You help drive your store’s vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision making. While a Senior Manager leads specific parts of the experience, you also help identify, analyze, and solve complex problems in partnership with Store Leader.
Key Responsibilities
- Lead a team, including other Managers, empowering each member to learn, grow, and achieve performance and developmental goals.
- Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
- Actively participate in Floor Leadership, interacting with team members and customers, modeling desired behaviors, and ensuring business priorities and exceptional customer service are met.
- Address customer and team member concerns and escalations, partnering with leadership and key business or People partners when appropriate.
- Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store.
- Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
- Contribute to an inclusive environment by respecting differences and demonstrating curiosity.
- Demonstrate Apple’s values of inclusion and diversity in daily activities.
- Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
- Take action to create a safe, respectful, and inclusive environment for all team members.
Minimum Qualifications
- Availability to work a schedule based on business needs, including nights, weekends, and public holidays, and reliable attendance.
- Proficiency in written and spoken English (sign language supported).
- 3 years of leadership experience in retail, sales, or a related field.
Preferred Qualifications
- Proven ability to exceed goals and persist in accomplishing objectives despite obstacles.
- Ability to follow through on commitments and encourage others to do the same.
- Capacity to instill trust and operate with high integrity.
- Skill in making timely and sound decisions using analytics, experience, and judgment.
- Excellent communication skills, tailoring style to different audiences.
- Aptitude for developing others through mentorship, coaching, and feedback.
- Ability to provide support, guide others through challenges, and handle difficult conversations calmly in a fast-paced environment.
- Strong organizational, planning, and prioritization skills.
Key skills/competency
- Retail Leadership
- Team Development
- Customer Engagement
- Performance Management
- Operational Strategy
- Problem Solving
- Inclusive Leadership
- Talent Acquisition
- Business Acumen
- Communication Skills
Skills & topics
- Senior Manager Retail
- Retail Management
- Leadership
- Team Development
- Customer Experience
- Sales Management
- Operational Strategy
- People Management
- Retail Operations
- Inclusion
- English
- US
How to get hired
- Tailor your resume: Highlight 3+ years of leadership in retail or sales, emphasizing team development and performance achievement for this Senior Manager Retail role.
- Showcase inclusive leadership: Detail experiences in fostering diversity, respect, and inclusivity within teams.
- Prepare for behavioral questions: Be ready to discuss how you handle customer escalations, drive business goals, and develop talent.
- Demonstrate Apple's values: Research and be prepared to articulate how your leadership style aligns with Apple's commitment to inclusion and customer experience.
- Highlight problem-solving: Provide examples of identifying, analyzing, and solving complex retail challenges.
Technical preparation
Review Apple's retail operational strategies.,Study customer service best practices.,Prepare data on past sales performance.,Understand retail inventory management basics.
Behavioral questions
Describe leading a challenging team.,How do you develop future leaders?,Share an experience of customer escalation.,How do you ensure inclusivity on your team?
Frequently asked questions
- What are the key responsibilities of a Senior Manager Retail at Apple?
- The Senior Manager Retail at Apple is responsible for leading teams, driving store performance, ensuring exceptional customer experiences, developing other managers, and fostering an inclusive work environment. They also partner with the Store Leader on business strategies and problem-solving.
- What experience is required for the Senior Manager Retail position at Apple?
- A minimum of 3 years of leadership experience in retail, sales, or a related field is required for the Senior Manager Retail role at Apple. Proficiency in English and availability to work a flexible schedule are also necessary.
- How does Apple foster an inclusive environment for its retail teams?
- Apple emphasizes inclusion by respecting differences, encouraging curiosity, demonstrating values of diversity and inclusion in daily activities, and promoting inclusive leadership behaviors. Senior Managers are expected to actively create safe and respectful environments.
- What are Apple's expectations for customer service in its retail stores?
- Apple expects exceptional customer service to be delivered at all times. Senior Managers play a key role in ensuring this by actively engaging with customers, modeling desired behaviors, and addressing concerns effectively.
- Can I apply for the Senior Manager Retail role at Apple if I don't have direct retail experience?
- While direct retail experience is preferred, the job description emphasizes 3 years of leadership experience in retail, sales, or a related field. If your leadership experience in another field demonstrates transferable skills in team development, performance management, and customer interaction, it may be considered.
- What does 'available to work a schedule based on business needs' mean for a Senior Manager Retail at Apple?
- This means you must be flexible and able to work varied hours, including nights, weekends, and public holidays, as dictated by the needs of the retail store. Reliable attendance is crucial.
- How can I stand out as a candidate for the Senior Manager Retail role at Apple?
- To stand out, emphasize your proven leadership skills, your ability to develop and mentor teams, your track record of exceeding goals, and your commitment to fostering an inclusive and customer-centric environment, all aligning with Apple's core values.