
US-Manager
Apple · Los Angeles, CA
- On site
- Full-time
- $100,000 / year
- Los Angeles, CA
Job highlights
- Lead and develop a high-performing retail team.
- Deliver exceptional customer experiences and achieve goals.
- Drive operational strategies and business priorities.
- Foster an inclusive and diverse work environment.
- Utilize leadership, coaching, and communication skills.
About the role
Retail Manager at Apple Retail
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Manager at an Apple Store, you lead, coach, and develop a team who delivers exceptional customer experiences. You prioritize actively participating in customer interactions with team members throughout the store to achieve performance goals and business priorities.
A Manager is responsible for driving the performance of key goals within assigned areas of the store, in addition to company priorities. You work alongside and collaborate with others to execute strategy and deliver on Apple’s goals.
Description
Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
Perform other tasks as needed.
Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.
Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
Take action to create a safe, respectful, and inclusive environment for all team members.
Minimum Qualifications
- Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
- Be proficient in written and spoken English (sign language supported).
- Have experience leading others in retail, sales, or a related field.
Preferred Qualifications
- Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
- Follow through on commitments and establish mechanisms to encourage others to do the same.
- Instill trust within the team and operate with a high level of integrity.
- Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
- Communicate with excellence, and tailor your communication style to different audiences.
- Develop others through mentorship, coaching, and effective feedback.
- Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing retail environment.
- Resolve conflict and settle differences in productive ways.
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $38.40 and $57.63/hr, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
Apple accepts applications to this posting on an ongoing basis.
Key skills/competency
- Team Leadership
- Customer Experience
- Retail Operations
- Sales Performance
- Employee Development
- Problem Solving
- Communication Skills
- Inclusion and Diversity
- Conflict Resolution
- Operational Strategy
Skills & topics
- Retail Management
- Store Manager
- Team Leadership
- Customer Experience
- Sales Management
- Retail Operations
- Employee Development
- Apple Retail
- Hiring
- Job Opportunity
How to get hired
- Tailor your resume: Highlight retail leadership, customer service, and sales achievements. Use keywords from the job description like 'team leadership,' 'customer experience,' and 'operational strategy.'
- Craft a compelling cover letter: Express your passion for Apple's values, specifically inclusion and diversity, and showcase how your leadership experience aligns with the Retail Manager role.
- Prepare for behavioral interviews: Anticipate questions about leading teams, resolving conflicts, driving sales, and handling customer escalations. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
- Demonstrate Apple's values: Emphasize your commitment to diversity, inclusion, and creating a positive customer and team environment throughout your application and interview process.
- Research Apple's culture: Understand Apple's mission, values, and how they are lived out in their retail stores to articulate your fit during the interview.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the base pay range for a Retail Manager at Apple?
- The base pay range for this Retail Manager position at Apple is between $38.40 and $57.63 per hour. The final offer will depend on your specific skills, qualifications, experience, and location.
- Does Apple offer stock options for Retail Managers?
- Yes, Apple employees, including Retail Managers, have the opportunity to become shareholders through discretionary employee stock programs like restricted stock unit awards and the Employee Stock Purchase Plan.
- What benefits does an Apple Retail Manager receive?
- Apple Retail Managers receive comprehensive medical and dental coverage, retirement benefits, discounted products and services, and potential reimbursement for educational expenses related to career advancement. Eligibility for bonuses, commissions, and relocation may also apply.
- What are the minimum qualifications for an Apple Retail Manager?
- Minimum qualifications include availability for a flexible schedule (nights, weekends, holidays), proficiency in English (written and spoken), and prior experience leading teams in retail, sales, or a related field.
- How does Apple approach inclusion and diversity in its retail teams?
- Apple is deeply committed to inclusion and diversity. As a Retail Manager, you are expected to role model inclusive leadership behaviors, respect differences, and actively create a safe, respectful, and inclusive environment for all team members and customers.
- What is the application process for an Apple Retail Manager role?
- Apple accepts applications on an ongoing basis. The process typically involves submitting an application with your resume and cover letter, followed by interviews, which may include behavioral assessments, to evaluate your leadership and customer service skills.
- How important is customer interaction experience for this role?
- Customer interaction is central to the Retail Manager role. You are expected to actively participate in customer interactions, model exceptional service, and ensure business priorities are met while delivering an 'only-at-Apple' experience.
- What kind of schedule can I expect as an Apple Retail Manager?
- You should be available to work a schedule based on business needs, which may include nights, weekends, and public holidays. Reliable attendance is expected in line with local laws and subject to approved accommodations.