Professional Services Consultant

Summary

Imagine what you can do here. Apple is a place where extraordinary people gather to do their lives best work. Together we create products and experiences people once couldn’t have imagined, and now, can’t imagine living without. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do.

Description

As a Professional Services Consultant at Apple, you will drive supply chain planning optimization through process changes, data analysis, and visibility. You will implement new technology solutions leveraging knowledge of planning processes and technical solutions. This role advocates for functional teams to define and deliver solution capabilities, including requirements and user-testing, to support broader Supply Chain planning strategies.

You will coordinate functional teams and Information Systems and Technology (IS&T) team to ensure proposed technology solutions' business requirements are complete and met, including communicating solutions with teams and users. Collaborate with functional stakeholders to define and manage business processes and technology roadmaps supporting long-term strategies. Inspire changes by effectively implementing new ideas within the Apple culture, such as proposing automation of data exchange, collaboration, or plan generation.

Key responsibilities include managing and delivering complex projects by defining detailed timelines and identifying critical milestones. You will develop project justification proposals, business cases, and return-on-investment estimates by defining benefits numerically to obtain executive approval and funding. Gather and synthesize detailed global business requirements and design specifications. Facilitate project-related testing, roll-out, training, and post-mortem work to bring new solutions into a production environment. Provide timely updates and elevate critical risks in resource availability, technical bugs, and scope creep to management and executive teams. Addresses escalations, quickly assess and develop root cause analysis and problem solutions for operations escalations. Define and implement KPIs for operational metrics and identify critical success measures for projects to improve efficiency and accuracy.

Minimum Qualifications

• Bachelor’s degree or foreign equivalent in Business Administration, Operations Research, Engineering (any) or related field.
• 5 years of progressive, post-baccalaureate experience in the job offered or related occupation.
• 1 year of experience with each of the following skills is required:
• Demonstrating supply chain management experience to drive meaningful definition of supply chain issues and transformation required.
• Managing cross-functional projects with large teams and experience with stakeholder management, creating project plans, and managing requirements and deliverables using project management tools, including Jira.
• Implementing technical solutions in the space of supply chain and planning solutions.
• Conducting process mapping for As-is and To-be processes using process mapping techniques and tools, including Miro.
• Communicating with global teams across various functions and seniority levels, keeping a broad team informed and engaged.
• Using Agile and Waterfall Project Management methodologies to identify the appropriate project methodology given project objectives, nature of teams involved and timeline.
• Conducting risk management, including identifying potential risks, assessing their impact, and planning mitigation strategies.
• Working on resource planning and management, including efficient assessment, allocation, and utilization of resources including team members and capital budget.

Key skills/competency

• Supply Chain Management
• Project Management
• Stakeholder Management
• Business Process Optimization
• Technical Solution Implementation
• Data Analysis
• Agile Methodology
• Waterfall Methodology
• Risk Management
• Resource Planning