Apple Store Manager

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Role Overview

As an Apple Store Manager, you lead, coach, and develop a team to deliver exceptional customer experiences while achieving performance goals and business priorities.

Key Responsibilities

• Lead and empower team members to achieve performance and developmental goals.
• Assist with recruiting, training, and retaining a high-performing, diverse team.
• Engage in Floor Leadership to model exceptional customer service and meet business priorities.
• Address customer and team member concerns, escalating when necessary.
• Drive business priorities and execute operational strategies in assigned areas.
• Maintain company policies, procedures and protect confidential information.
• Foster an inclusive environment and be a role model in leadership behaviors.

Qualifications

Minimum: Availability per business needs, proficiency in written and spoken English, and retail/sales leadership experience.

Preferred: Ability to exceed goals, follow through on commitments, instill trust, make timely decisions using analytics, communicate effectively, mentor, and resolve conflict in a fast-paced environment.

Compensation & Benefits

Base pay is determined within a range based on skills, qualifications, experience, and location. Additional benefits include employee stock programs, comprehensive medical/dental coverage, retirement benefits, product discounts, educational reimbursement, and potential discretionary bonuses or relocation support.

Equal Opportunity

Apple is an equal opportunity employer committed to inclusion and diversity. We promote equal opportunity without regard to any legally protected characteristic.

Application Process

Apple accepts applications on an ongoing basis.

Key skills/competency

• Leadership
• Coaching
• Team Management
• Customer Service
• Recruitment
• Training
• Diversity
• Operational Strategy
• Conflict Resolution
• Communication