Apple Store Manager

Apple Store Manager at Apple

Apple Retail is where the best of Apple comes together. As an Apple Store Manager, you lead, coach, and develop a team to deliver exceptional customer experiences. You prioritize actively participating in customer interactions with team members throughout the store to achieve performance goals and business priorities. This role is responsible for driving key goals within assigned areas of the store, in addition to company priorities. You will collaborate with others to execute strategy and deliver on Apple’s goals.

What you'll do

• Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling best practices, and ensuring business priorities are met and exceptional customer service is delivered.
• Address customer and team member concerns and escalations, partnering with leadership and key business or People partners when appropriate.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
• Maintain and uphold company policies and procedures, protecting all company assets, including confidential business, customer, team member, and financial information.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities, acting as a role model for inclusive leadership behaviors.
• Take action to create a safe, respectful, and inclusive environment for all team members.

Minimum Qualifications

• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
• Proficiency in written and spoken English (sign language supported).
• Experience leading others in retail, sales, or a related field.

Preferred Qualifications

• Ability to exceed goals successfully and persist in accomplishing objectives despite obstacles.
• Strong follow-through on commitments, establishing mechanisms to encourage others.
• Instills trust within the team and operates with a high level of integrity.
• Makes timely and sound decisions by asking questions and using analytics, experience, and judgment.
• Communicates with excellence, tailoring communication style to different audiences.
• Develops others through mentorship, coaching, and effective feedback.
• Provides support and guides others through challenges while remaining calm in a fast-paced, constantly changing retail environment.
• Resolves conflict and settles differences in productive ways.

Key skills/competency

• Retail Management
• Team Leadership
• Customer Service Excellence
• Sales Strategy & Execution
• Operational Planning
• Conflict Resolution
• Performance Coaching
• Diversity & Inclusion Advocacy
• Effective Communication
• Business Acumen