App Review Specialist

Summary

Imagine what you could do here. At Apple, great ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!

Apps are changing the world, enriching people's lives, and enabling developers to innovate like never before. As a result, the App Store has grown into an exciting and vibrant ecosystem for millions of developers and more than a billion users. Exciting, right? If you would like to contribute to the world's greatest app store, read on to learn how you can help us deliver.

The Worldwide Developer Relations team is looking for a motivated App Review Specialist that demonstrates critical thinking, integrity and acute attention to detail. Your focus will be qualifying third-party applications to ensure safety for app users and a place for developers to thrive. Our work fuels the user and developer experiences across all Apple platforms globally.

Description

The guiding principle of the App Store is simple — we want to provide a safe experience for users to get apps and a great opportunity for all developers to be successful. We have updated the App Review Guidelines with that principle in mind. (https://developer.apple.com/app-store/review/guidelines/)

Through our training process, you will be an expert in understanding, supporting, and improving the App Review process.

Responsibilities

• As a trained specialist, you will demonstrate excellence in determining whether apps are reliable, perform as expected, and are free of offensive material.
• You will screen every app assigned to you based on a set of technical, content, and design criteria.
• You will quickly scan app concepts and identify recent app updates changes to assess app complexity.
• You will work independently and as part of a team, and remain flexible to the needs of the business.
• You will communicate clearly and provide regular feedback to developers.
• You will collaborate with team members and share suggestions on business and process improvements.

Minimum Qualifications

• Fluency in English and Spanish as this role will frequently be supporting language-specific apps.
• Available to work a Tuesday–Saturday schedule.

Preferred Qualifications

• Experience with content review or similar environment.
• Proficiency in Portuguese.
• Ability to identify changes to apps between submissions, with a keen attention to detail.
• Excellent judgment and integrity, with the ability to make timely and sound decisions.
• Ability to work quickly and proficiently under tight timelines, while prioritizing a full workload and delivering exceptional quality.
• Comfortable reviewing a consistently high volume of apps daily.
• Passionate about providing outstanding customer service, and having a positive attitude that is upbeat, adaptable, and results oriented.
• Excellent writing and interpersonal skills.
• Thorough knowledge of Apple platforms, and being committed to our vision to support the developer community.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $27.75 and $47.02/hr, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Apple accepts applications to this posting on an ongoing basis.

Key skills/competency

• Content Moderation
• App Screening
• Critical Thinking
• Attention to Detail
• Multilingual Fluency (English, Spanish, Portuguese)
• Developer Communication
• Quality Assurance
• Apple Platforms Knowledge
• Judgment & Integrity
• Process Improvement