Customer Success/ Project Manager

Customer Success/ Project Manager at Applause

Applause is raising the bar for digital quality and employee experience. Recognized as a Top Workplace, Applause provides award-winning software testing and UX research solutions to top brands. Our fully managed services leverage a global team and the world's largest independent testing community. We improve digital experiences for global innovators like Google, Microsoft, PayPal, Starbucks, Vodafone, and BMW.

In support of our Account Management efforts, we are looking for a Customer Success/ Project Manager to build and nurture trusted relationships with our customers.

Key Responsibilities

• Own and lead multiple, simultaneous customer engagements implementing Applause’s SaaS digital quality testing solution
• Develop strong customer relationships that enable Applause to become a trusted adviser for our customers’ executives and stakeholders
• Create management, execution and communication plans and processes
• Provide both engagement and testing strategy leadership to customers
• Analyze test data and provide research of coverage from multiple sources including our community of testers, environments and devices to show maximum value to customers
• Gather testing requirements from client and translate into actionable testing projects
• Leverage our community of testers around with world to form teams focused on exceeding customer expectations
• Ensure customer and project success by managing completion of deliverables, schedules, customer expectations, and meeting milestones
• Work with Applause Product Management and Engineering organizations to channel client feedback and solutions into future releases of the Applause product suite
• Work with leadership to channel commonalities across customers into Applause best practices across our products and services
• Pursue areas of solution expansion within active customer base

Job Requirements and Preferred Skills

• B.A./M.A or MBA (leading MBA programs globally- advantage) with at least 3 years of relevant industry experience
• Strategic thinking capability balanced with tactical and implementation/execution skills
• Proven working experience in project management
• Excellent client-facing, presentation and internal communication skills
• Fluency in Hebrew and excellent communication skills in English
• Excellent stakeholder management skills and best practices
• Solid organizational skills including attention to detail and multitasking skills

Please consider that only CVs in English will be considered, and that the first get-to-know interview will be held in English.

Why Applause?

Applause cultivates an inspiring, engaging employee culture that’s consistently reflected in high employee retention rates and satisfaction. Our talented team - known as Applause Nation - is set up for success with the latest collaboration and learning tools, opportunities for career advancement, and more.

• We have a flexible hybrid work environment with top talent from across the globe
• Collaborate with an international team of 450+ passionate, talented co-workers
• Expand your portfolio with exciting, hands-on projects providing exposure to well-known, global brands
• Learn and grow through structured onboarding, in-house knowledge sessions and access to thousands of virtual courses available on demand
• Incorporate AI and other exciting technologies into your work, to help you prioritize and boost productivity
• Experience a supportive culture that emphasizes teamwork, innovation and transparency
• Share your voice! Contribute and integrate creative and innovative ideas across roles and departments

Applause Core Values

As a global employee community, we strive to uphold the following core values, which are critical to business success and how we measure individual and team performance. Do you share our core values?

• Be Accountable: You love to take ownership, and hold yourself and others accountable to increase empowerment and success.
• Celebrate Authenticity: You love bringing your true self to work and creating genuine and trustful relationships within a diverse environment.
• In It Together: You have a team-first mindset and love collaborating with your peers.
• Create Value for Our Customers: You love delivering meaningful business impact and being a release partner for all aspects of digital quality.
• Crush Your Goals: You always strive for excellence and constantly seek ways to be better, more effective and more efficient.

Key skills/competency

• Customer Relationship Management
• Project Management
• SaaS Solutions
• Digital Quality Testing
• Stakeholder Management
• Data Analysis
• Communication Planning
• Execution Strategy
• Client Feedback
• Strategic Thinking