Senior Product Manager Customer Experience
@ AppDirect

Montreal, Quebec, Canada
$150,000
On Site
Full Time
Posted 23 days ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXXX******* @appdirect.com
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Job Details

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide by fostering a values-driven culture that encourages you to Be Seen, Be Yourself, and Do Your Best Work.

About You

You are an experienced product manager with a passion for crafting exceptional customer experiences. You excel in managing large-scale, customer-facing web products in marketplace, e-commerce, or SaaS environments. Your expertise in user-centric design, analytics, and identity management drives enhanced engagement and retention. Excellent communication skills help you translate complex ideas into effective solutions within a collaborative and inclusive environment.

What You’ll Do and How You’ll Have an Impact

  • Strategic Leadership: Define and execute the roadmap for end-customer marketplace experiences.
  • Customer Engagement Focus: Drive engagement, retention, and cross-sell via UX and workflow improvements.
  • Outcome-Driven Decision Making: Set and track key metrics for customer delight and retention.
  • Insight Driven Innovation: Lead customer discovery and analysis to identify quick wins.
  • Cross-Functional Collaboration: Orchestrate launches with product marketing and operations teams.
  • Stakeholder Management: Manage communication and create narratives linking work to revenue outcomes.

What We’re Looking For

  • 4–6+ years in product management with large-scale customer-facing product experience.
  • Proficiency in identity and account concepts (SAML, SCIM) and user management flows.
  • Proven ability to improve retention, conversion, and cross-sell through data-informed testing.
  • Experience in complex, cross-team environments and skilled stakeholder management.
  • Strong collaborative background with product design and a working knowledge of design systems.
  • Analytical skills including SQL or similar analytics tools, experimentation design, and KPI ownership.
  • Excellent communication abilities to simplify complex customer challenges.

Key skills/competency

product management, customer experience, e-commerce, SaaS, UX, analytics, identity, stakeholder, roadmap, retention

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How to Get Hired at AppDirect

🎯 Tips for Getting Hired

  • Research AppDirect's culture: Study their mission, values, and news reports.
  • Customize your resume: Highlight relevant marketplace and SaaS experience.
  • Showcase product expertise: Emphasize customer engagement and analytics skills.
  • Prepare for interviews: Review case studies and stakeholder management examples.

📝 Interview Preparation Advice

Technical Preparation

Review SQL basics and analytics tools.
Study identity management protocols like SAML.
Practice designing data-driven experiments.
Familiarize with design system principles.

Behavioral Questions

Describe handling cross-team conflicts.
Explain a time you led stakeholder meetings.
Share how you managed product pivots.
Discuss managing multiple priorities simultaneously.

Frequently Asked Questions