Customer Solutions Engineer EMEA

@ Apono

About Apono

At Apono we empower organizations to run in the cloud by aligning operations and security around access management. Our platform provides companies with Just-In-Time and Just Enough access across their hybrid environments, reducing access risk while improving productivity. Apono has offices in New York and Tel Aviv, and supports dozens of customers worldwide, including large Fortune 500 companies. The company was honored in Gartner's Magic Quadrant for Privileged Access Management.

Role Overview - Customer Solutions Engineer EMEA

This hands-on role involves delivering technical expertise throughout the customer journey from product evaluations and demos to onboarding and long-term value realization. You will act as a bridge between pre-sales and post-sales activities, providing solution architecture, technical onboarding, and ongoing relationship management.

Responsibilities

• Pre-Sales (Evaluation & Architecture): Support Account Executives during technical discovery and qualification; lead live demos, custom walkthroughs, and Proof-of-Values (PoV); design tailored solutions integrating cloud, IAM, CI/CD, databases and more; and address technical objections.
• Post-Sales (Onboarding & Success): Own technical onboarding by assisting with integration, configuration, and deployment; serve as the technical point of contact post-sale; monitor account health and support expansion; conduct customer enablement sessions; and provide feedback to Product and Engineering teams.

Requirements

• 3–6 years in a customer-facing technical role (e.g. Solutions Engineer, TAM, DevOps Support, or Implementation Engineer).
• Hands-on experience with cloud platforms (AWS, GCP, Azure), identity management, databases, and DevOps tooling.
• Solid understanding of cloud security, access management, and infrastructure tools (e.g., Terraform, Kubernetes, Vault).
• Understanding of access control models and compliance/security needs in production environments.
• Clear and confident communicator capable of translating technical details into business value.
• Ability to manage multiple customer projects in parallel across the EMEA region.
• Based in Israel and fluent in English.

Nice-to-Have

• Experience with security-focused or compliance-heavy customers.
• Prior experience in early-stage or high-growth B2B startups.
• Additional experience with cloud architecture and services.

Key skills/competency

• Cloud
• Access Management
• Security
• Solution Architecture
• Technical Onboarding
• DevOps
• Compliance
• Customer Engagement
• IAM
• Demo