16 hours ago
IT Field Support Analyst
APEX TECHNO
On Site
Full Time
€75,000
Frankfurt, Hesse, Germany
Job Overview
Job TitleIT Field Support Analyst
Job TypeFull Time
Offered Salary€75,000
LocationFrankfurt, Hesse, Germany
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Job Description
Role Overview
We are looking for a proactive IT Field Support Analyst to deliver high-quality onsite and remote support across multiple locations in Germany. This role involves close interaction with business stakeholders and ensuring IT services effectively support operations.
Key Responsibilities
- Provide onsite & remote IT support (hardware/software)
- Manage and update tickets via ITSM tools
- Communicate effectively with users on issue resolution
- Work with internal teams and third-party vendors
- Monitor systems, backups, and resolve technical issues
- Identify and address security, GDPR, and infrastructure risks
- Maintain documentation and follow IT procedures
Requirements
- Strong problem-solving and organisational skills
- Customer-focused with excellent communication skills
- Ability to work independently and in teams
- Proactive, flexible, and solution-oriented mindset
- Willingness to travel across Germany
- Valid driving licence
- Fluent in German and English
Key skills/competency
- IT Support
- Field Support
- Remote Support
- Hardware/Software Troubleshooting
- ITSM Tools
- German Language Proficiency
- Customer Service
- Problem-Solving
- System Monitoring
- GDPR Compliance
How to Get Hired at APEX TECHNO
- Research APEX TECHNO's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight extensive field support experience, German language fluency, and a valid EU driving license.
- Showcase problem-solving expertise: Prepare specific examples of how you've resolved complex hardware/software issues independently.
- Emphasize communication and customer focus: Detail instances where you effectively communicated technical solutions to non-technical users.
- Prepare for language assessment: Be ready to demonstrate proficiency in both German and English during interviews at APEX TECHNO.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What are the key responsibilities of an IT Field Support Analyst at APEX TECHNO?
02What level of German language proficiency is required for this APEX TECHNO role?
03Does the IT Field Support Analyst position at APEX TECHNO involve significant travel?
04How does APEX TECHNO manage IT service tickets for field support?
05What types of IT infrastructure will an APEX TECHNO Field Support Analyst typically manage?
06What's the hiring process like for the IT Field Support Analyst role at APEX TECHNO?
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