Technical Support Engineer Spain
@ Apex Systems

Toronto, ON
$60,000
On Site
Full Time
Posted 21 days ago

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Job Details

Technical Support Engineer Spain

Apex Systems is seeking a Technical Support Engineer with experience in Jira and coding exposure in Ruby or Python. You will troubleshoot technical queries, resolve platform issues, and support retail and e-commerce clients in a hybrid working environment in Spain.

Responsibilities

  • Troubleshoot and resolve technical queries from Enterprise Partners.
  • Manage stakeholder requests using JIRA Service Desk.
  • Analyze data with statistical techniques to drive insights.
  • Collaborate with Engineering, Product, and Development teams.
  • Comply with SLA standards while addressing complex challenges.

Qualifications

  • Bachelor’s Degree/Technical Diploma or 4+ years related experience.
  • Proficiency in PostgreSQL, Microsoft SQL Server, and REST APIs.
  • Experience with telemetry tools (DataDog, Dynatrace, etc.)
  • Hands-on experience with incident and ticket management tools like Jira, Zendesk, and Intercom.
  • Familiarity with Git, GitHub, and understanding of Ruby or Python code.

Team & Culture

The Platform Support team thrives on collaboration, transparency, and problem-solving while maintaining strong partnerships with clients.

Benefits & Overview

Apex Systems offers comprehensive benefits including medical, dental, vision, ESPP, 401K, and professional development opportunities. The role is part of a global IT services company recognized with awards for talent satisfaction and workplace excellence.

Key skills/competency

  • Technical Support
  • Jira
  • Ruby
  • Python
  • SQL
  • REST APIs
  • Telemetry
  • Incident Management
  • Git
  • Troubleshooting
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How to Get Hired at Apex Systems

🎯 Tips for Getting Hired

  • Research Apex Systems: Understand their IT services and culture.
  • Customize your resume: Highlight Jira and coding skills.
  • Showcase technical experience: Include Ruby/Python and SQL expertise.
  • Prepare for interviews: Practice incident management and problem solving.

📝 Interview Preparation Advice

Technical Preparation

Review Jira and ticket management systems.
Practice debugging Ruby or Python code.
Study SQL databases and REST API concepts.
Set up local testing environments for incident simulation.

Behavioral Questions

Describe a complex problem you solved.
Explain how you handled team conflicts.
Share an experience meeting tight deadlines.
Discuss managing multiple stakeholder priorities.

Frequently Asked Questions