Account Executive Support - Rider's Advantage
APCO Holdings, LLC · United States
- Hybrid
- Full-time
- $60,000 / year
- United States
Job highlights
- Support powersports dealerships with F&I products.
- Manage dealer onboarding and operational support.
- Handle customer inquiries and relationship management.
- Maintain CRM records and track dealer activity.
- Coordinate with internal teams to resolve issues.
About the role
Account Executive Support - Rider's Advantage
Rider’s Advantage is a leading provider of powersports F&I products and dealership support solutions. We partner with dealerships across the country to deliver innovative protection products, operational support, and exceptional customer experiences. Our team is committed to helping dealership partners succeed through responsive service, strong communication, and trusted expertise. We take pride in building lasting relationships and delivering solutions that help our dealers grow their businesses while serving their customers effectively.
We are looking for an Account Executive Support to serve as a key connection between Rider’s Advantage, our dealership partners, and our internal teams. In this role, you will support dealer onboarding, operational questions, customer communications, and ongoing relationship management while helping ensure a seamless experience for our partners.
What You'll Do
Dealer Support & Relationship Management
- Support dealership onboarding and operational setup activities
- Assist dealership personnel with remittance procedures and payment-related processes
- Serve as a trusted resource for dealership questions and operational support
- Build strong relationships through consistent communication and follow-up
- Identify dealer concerns, opportunities, and trends and communicate them to leadership
Customer & Partner Communication
- Respond to dealer and customer inquiries through phone, email, and digital communication platforms
- Deliver prompt, professional, and solution-oriented service
- Provide contract holders with general guidance regarding contracts and claims
- Ensure a positive and consistent customer experience across all interactions
Account & CRM Management
- Maintain accurate CRM records and dealer activity documentation
- Track dealer communications, tasks, follow-up items, and ongoing needs
- Manage organized workflows and ensure timely follow-up on outstanding issues
- Assist with collections follow-up and remittance-related concerns
Operational Support
- Develop expertise in Rider’s Advantage products and programs
- Support dealerships with iTap Menu questions and troubleshooting
- Assist dealerships transitioning through operational changes and new processes
- Coordinate with operations, accounting, claims, and leadership teams to resolve issues efficiently
What Makes You Successful
You’ll be successful in this role if you enjoy building relationships, solving problems, and helping customers succeed. You are highly organized, responsive, and proactive in your communication, ensuring that dealership partners receive timely support and guidance.
You thrive in a remote environment, can manage multiple priorities effectively, and take ownership of delivering excellent service while maintaining strong attention to detail.
Basic Qualifications
- Strong communication and interpersonal skills
- Excellent organization and follow-up abilities
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and documentation accuracy
- Ability to work independently while collaborating effectively with a team
- Self-motivated and comfortable working in a remote environment
Preferred Qualifications
- Experience in powersports, automotive, F&I, warranty, or dealership environments
- Experience supporting dealer relationships, customer service, or account management functions
- Experience using CRM systems and tracking customer interactions
- Familiarity with collections processes or operational support activities
- Experience using communication platforms such as Podium
This Role Might Be a Great Fit If You…
- Enjoy helping customers and partners succeed
- Like balancing relationship management with operational support
- Thrive in fast-paced environments where every day is different
- Take pride in being organized, responsive, and dependable
- Want to build long-term business relationships rather than focus solely on sales
What We Offer
- Competitive compensation
- Health, dental, and vision insurance
- Paid time off
- Ongoing training and professional development
- Career growth opportunities
- Remote work environment
- Supportive and collaborative team culture
At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results. We C.A.R.E.: Committed, Accountable, Results-Driven, Excellent.
If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.
By submitting your application, you acknowledge that you have read and understand our Privacy Policy and Terms & Conditions. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers. We retain applicant data only as long as necessary for the hiring process or as required by law.
Key skills/competency
- Account Executive Support
- Dealership Support
- Relationship Management
- Customer Service
- CRM Management
- Operational Support
- Powersports F&I Products
- Communication Skills
- Problem Solving
- Remote Work
Skills & topics
- Account Executive Support
- Dealership Support
- Relationship Management
- Customer Service
- CRM
- Powersports
- F&I Products
- Remote
- Communication
- Operations Support
How to get hired
- Tailor your resume: Highlight customer service, CRM, and dealership experience for this Account Executive Support role.
- Craft a compelling cover letter: Emphasize your proactive communication and problem-solving skills, relevant to APCO Holdings' values.
- Prepare for behavioral questions: Showcase examples of relationship building and handling multiple priorities effectively.
- Research APCO Holdings: Understand their C.A.R.E. values and how your skills align with their mission for Rider's Advantage.
- Highlight remote work readiness: Demonstrate your self-motivation and ability to collaborate effectively in a remote environment.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the Account Executive Support role at APCO Holdings for Rider's Advantage?
- The Account Executive Support role at APCO Holdings, specifically for Rider's Advantage, focuses on serving as a key liaison between the company, its dealership partners, and internal teams. This involves supporting dealer onboarding, resolving operational questions, managing customer communications, and fostering ongoing relationships to ensure a seamless experience for dealership partners.
- What type of experience is preferred for the Account Executive Support position?
- Preferred qualifications for this role include experience in the powersports, automotive, F&I, warranty, or dealership environments. Experience supporting dealer relationships, customer service, or account management functions, along with familiarity with CRM systems, collections processes, or communication platforms like Podium, is also highly regarded.
- Is this a remote position, and what are the requirements for working remotely?
- Yes, this is a remote position. Successful candidates will be self-motivated, comfortable working independently in a remote environment, and capable of managing multiple priorities effectively while maintaining strong attention to detail and collaborating with a team.
- What are the core responsibilities of the Account Executive Support role?
- Core responsibilities include supporting dealership onboarding and operations, assisting with payment-related processes, acting as a resource for dealer questions, managing customer communications via phone and email, maintaining CRM records, tracking tasks, and assisting with collections follow-up.
- How does APCO Holdings support its employees in this role?
- APCO Holdings offers competitive compensation, health benefits (medical, dental, vision), paid time off, ongoing training, professional development opportunities, and a supportive, collaborative remote team culture. They also emphasize career growth opportunities within the company.
- What does APCO Holdings value in its employees, as reflected in the 'C.A.R.E.' values?
- APCO Holdings values employees who are Committed (building strong, high-trust relationships), Accountable (taking ownership and upholding high standards), Results-Driven (focusing on measurable outcomes), and Excellent (striving for the best in all endeavors). These values guide their work, partnerships, and delivery of results.