UK Technology Service and Partnering Analyst
Aon · United Kingdom
- Hybrid
- Full-time
- £35,000 / year
- United Kingdom
Job highlights
- Support UK Technology Business Partnering team.
- Manage day-to-day service interactions.
- Handle UK-impacting incidents and reporting.
- Drive proactive service improvements.
- Collaborate with delivery and supplier teams.
About the role
About the Role
The UK Technology Service and Partnering Analyst supports the UK Technology Business Partnering team by combining junior technology business partnering activities with UK-focused service management responsibilities. The role provides operational support across day-to-day technology service interactions, UK-impacting incidents, and service performance reporting, while also supporting Technology Business Partners in driving proactive service improvements with Technology delivery teams.
This is a fully virtual role and can be based anywhere in the UK.
What The Day Will Look Like
Technology Business Partnering Support
- Act as an initial point of contact for reactive business queries relating to Technology services, incidents, and requests.
- Support Technology Business Partners with coordination, follow-ups, and information gathering across Technology delivery teams.
- Assist with drafting clear, business-appropriate communications to support Technology updates and service messages.
- Maintain logs of issues, requests, actions, and outcomes to support consistency, transparency, and effective handover.
UK Major Incident & Service Disruption Support
- Support UK-focused activity during Major Incidents impacting UK colleagues or services.
- Coordinate business-facing updates, timelines, and summaries in line with agreed UK communication approaches.
- Produce post-incident summaries capturing UK impact, lessons learned, and follow-up actions to support continuous improvement.
UK Technology Service Reporting
- Produce regular UK service performance and insight reports using information from Technology delivery teams and service providers.
- Track and report on service availability, incident trends, recurring issues, and UK-specific risks or themes.
- Support Technology Business Partners by turning service data into clear, actionable insights for stakeholder and governance discussions.
Internal Service Reviews & Continuous Improvement
- Support the planning and delivery of internal service reviews with Aon Technology delivery teams and service providers.
- Coordinate review sessions, capture outcomes, and track agreed improvement actions.
- Monitor progress and escalate risks or delays where actions are not progressing as expected.
- Work with Technology Business Partners to identify and support proactive service improvements.
Stakeholder & Team Collaboration
- Build effective working relationships with UK Technology Business Partners, Service Management teams, Technology delivery teams, and suppliers.
- Act as a reliable and organised support function, improving day-to-day engagement and reducing friction for business stakeholders.
- Support consistency and discipline in how UK service issues and improvements are managed and communicated.
Essential Skills and Experience
- Experience in a service, operations, or business-facing support role requiring coordination across multiple teams and accountability for service outcomes.
- Strong organisational skills and the ability to manage multiple tasks and follow-ups.
- Clear written and verbal communication skills, with the ability to adapt messaging for non-technical audiences.
- Comfortable working with service data, reports, and documentation.
- A collaborative mindset and willingness to learn across Technology and Service Management disciplines.
Desirable Skills and Experience
- Exposure to IT Service Management concepts (e.g. incidents, service reviews, continuous improvement).
- Experience working in a regulated or UK-specific operating environment.
- Interest in developing towards a future Technology Business Partner or Service Management role.
How We Support Our Colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Key skills/competency
- UK Technology Service and Partnering Analyst
- Technology Business Partnering
- Service Management
- Incident Management
- Service Reporting
- Stakeholder Collaboration
- Continuous Improvement
- Communication Skills
- Organisational Skills
- IT Service Management
Skills & topics
- Technology Service and Partnering Analyst
- IT Service Management
- Business Partnering
- Incident Management
- Service Reporting
- Stakeholder Management
- Continuous Improvement
- UK Technology
- Operations Support
- Aon Careers
How to get hired
- Tailor your resume: Highlight experience in service, operations, or business-facing support roles, emphasizing coordination and accountability for service outcomes.
- Showcase organizational skills: Detail your ability to manage multiple tasks, conduct follow-ups, and maintain clear logs of issues and actions.
- Demonstrate communication prowess: Provide examples of clear written and verbal communication, especially adapting technical information for non-technical audiences.
- Emphasize collaboration: Express your willingness to learn and work with various teams, including Technology delivery, Service Management, and suppliers.
- Prepare for virtual interviews: Be ready to discuss your experience in a remote work setting and your understanding of IT Service Management concepts.
Technical preparation
Familiarize with ITIL v3/v4 principles.,Understand incident and problem management.,Practice data analysis and reporting.,Learn Aon's technology service tools.
Behavioral questions
Describe a time you managed multiple tasks.,How do you communicate technical issues clearly?,Give an example of cross-team collaboration.,How do you handle service disruptions?
Frequently asked questions
- What are the main responsibilities of a UK Technology Service and Partnering Analyst at Aon?
- The UK Technology Service and Partnering Analyst at Aon supports the Technology Business Partnering team by managing day-to-day technology service interactions, handling UK-impacting incidents, and generating service performance reports. This role also involves assisting Technology Business Partners in driving service improvements with Technology delivery teams.
- Is this a remote position at Aon?
- Yes, this is a fully virtual role and can be based anywhere in the UK, offering flexibility for candidates.
- What kind of experience is essential for the UK Technology Service and Partnering Analyst role?
- Essential experience includes a background in service, operations, or business-facing support with cross-team coordination and service outcome accountability. Strong organizational and communication skills, comfort with data, and a collaborative mindset are also crucial.
- What IT Service Management concepts are relevant for this role?
- While desirable, exposure to IT Service Management concepts such as incident management, service reviews, and continuous improvement is beneficial. Experience in a regulated or UK-specific operating environment is also a plus.
- How does Aon support employee wellbeing and development in this role?
- Aon offers a comprehensive benefits package, an agile environment for work-life balance, two 'Global Wellbeing Days' annually, and a continuous learning culture to inspire growth and development.
- What is the main goal of the Technology Business Partnering Support function in this role?
- The main goal is to act as a first point of contact for business queries, coordinate with delivery teams, draft communications, and maintain logs to ensure consistency and transparency in technology service interactions.
- How does the UK Technology Service and Partnering Analyst contribute to Major Incident support?
- The analyst supports UK-focused activity during Major Incidents by coordinating business-facing updates, timelines, and summaries, and producing post-incident reports to capture impact and lessons learned for continuous improvement.
- What is expected in terms of collaboration for this UK Technology Service and Partnering Analyst position?