Operations Specialist II
Aon
Job Overview
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Job Description
About Aon
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What The Day Will Look Like for an Operations Specialist II
- Manage and process complex client/carrier fulfillment duties.
- Facilitate communication and teamwork across departments to solve operational challenges efficiently.
- Attend and participate in client and internal meetings.
- Responsible for client escalations and audits; provide required research and supply documents and/or data as requested.
- Maintain department productivity standards and goals.
- Ensure compliance with team standard operating procedures.
- Liaison with other teams within Aon Affinity.
- Coordinate document processes between entities, archival and retrieval.
- Contribute to process optimization by identifying improvement opportunities and proposing actionable enhancements.
- Generate, analyze, and share operational reports to support informed decision-making.
- Embrace continuous learning by actively pursuing training and development opportunities.
- Special/additional projects as requested.
Skills And Experience That Will Lead To Success
- 2-4 years of administrative general office experience.
- Solid communication and organizational skills.
- Demonstrated use of sound judgment skills with solid decision-making abilities.
- Good interpersonal skills with a customer service focus.
- Proven ability to prioritize work and complete tasks within service levels.
- Attention to detail with a high level of accuracy.
- Strong PC Skills - Proficiency in Word, Excel, OneNote, Outlook, Teams.
- Ability to apply basic math skills.
Education
High School Diploma or GED.
How We Support Our Colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. All colleagues enjoy two “Global Wellbeing Days” each year, encouraging time to focus on yourself. We offer a variety of working style solutions for our colleagues.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. At Aon, you are more connected, more relevant, and more valued.
Key skills/competency
- Operations Management
- Client Fulfillment
- Process Optimization
- Team Coordination
- Operational Reporting
- Customer Service
- Problem Solving
- Data Analysis
- Administrative Support
- Compliance
How to Get Hired at Aon
- Research Aon's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to align your application.
- Customize your resume for Operations Specialist II: Tailor your experience to highlight administrative, organizational, and client service skills using keywords from the job description.
- Highlight process improvement: Emphasize any past roles where you optimized workflows or proposed actionable enhancements in your cover letter and interviews.
- Prepare for behavioral questions: Showcase your problem-solving, communication, and teamwork abilities with STAR method examples relevant to operational challenges.
- Demonstrate tech proficiency: Be ready to discuss your skills in Word, Excel, OneNote, Outlook, and Teams, as these are critical tools for the Operations Specialist II role.
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