Accounts Receivable Specialist
Anthropic · New York, NY
- On site
- Full-time
- $190,000 / year
- New York, NY
Job highlights
- Manage AR portfolio end-to-end: collections, disputes, and payments.
- Drive proactive customer outreach via multiple communication channels.
- Collaborate cross-functionally to resolve billing inquiries and disputes.
- Meet or exceed key performance indicators (KPIs) for collections.
- Contribute to process improvements and automation of I2C functions.
About the role
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About The Role
We are looking for an Accounts Receivable Specialist to join our Invoice to Cash (I2C) team within Revenue Accounting. In this role, you will own a portfolio of customer accounts and drive the collections lifecycle end to end: proactive outreach, dunning, dispute resolution, and ensuring customers pay in accordance with their contractual terms. You will be measured against clear SLAs and KPIs, including cash collection targets, DSO, CSAT, daily outreach volume, and QA reviews of your work.
Anthropic is growing quickly, and our I2C function is scaling with it. Beyond day to day portfolio management, we are looking for someone who will be a strong team contributor: sharing and absorbing best practices, helping shape our playbooks, and bringing thoughtful recommendations to improve our I2C processes and automation tooling.
Responsibilities
- Own end to end collections activity for an assigned customer portfolio, executing against established dunning schedules and escalation paths
- Conduct proactive customer outreach via email, phone, video, and other channels to secure on time payment in line with contractual terms
- Investigate and resolve customer disputes and billing inquiries, partnering with internal stakeholders across Sales, Customer Success, Billing, Legal, and Revenue Accounting to ensure issues are prioritized and resolved in a timely manner
- Consistently meet or exceed SLAs and KPIs, including cash collection targets, DSO, CSAT, daily outreach, and internal QA reviews
- Maintain accurate, detailed notes of all customer interactions, commitments, and dispute status in our ERP and in Tesorio
- Monitor AR aging, flag at risk accounts early, and recommend action plans to management
- Support cash application research, payment discrepancy resolution, and account reconciliations as needed
- Contribute to month end close activities, including aging analysis and collection forecasts
- Share learnings and best practices across the I2C team, and bring forward recommendations to improve our processes, controls, and automation tooling
- Partner with Finance Systems and I2C leadership on testing, rollout, and adoption of new collections tools and workflow enhancements
You May Be a Good Fit If You
- Have 7+ years of experience in accounts receivable, collections, or a related Invoice to Cash function
- Have experience working in a B2B SaaS company
- Have experience operating in a hypergrowth or rapidly scaling finance organization
- Have a strong working knowledge of collections, dunning, dispute resolution, and cash application processes
- Have hands on experience with Tesorio, our collections tooling, or like tooling such as HighRadius, Growfin, and others
- Have a track record of meeting or exceeding collections KPIs such as cash targets, DSO, aging, and CSAT
- Have excellent written and verbal communication skills, with the ability to engage customers professionally across email, phone, and video
- Are comfortable navigating cross functional stakeholders to drive dispute resolution with appropriate urgency
- Have experience with ERP platforms (for example NetSuite, Workday, or similar)
- Are proficient in Excel or Google Sheets, including pivot tables and lookups
- Bring strong attention to detail and the ability to manage a high volume portfolio without sacrificing accuracy
- Are a team player who actively shares best practices and welcomes feedback
Strong Candidates May Also
- Hold a Bachelor's degree in Accounting, Finance, Business Administration, or a related field
- Have contributed to automation or process improvement initiatives within an I2C organization
- Make heavy use of AI agents in their day to day work to drive efficiency and quality
- Be familiar with credit risk and credit management concepts
- Are passionate about Anthropic's mission to build safe, beneficial AI systems
Key skills/competency
- Accounts Receivable
- Collections
- Invoice to Cash (I2C)
- Dunning
- Dispute Resolution
- Cash Application
- ERP Systems
- B2B SaaS
- KPI Management
- Process Improvement
Skills & topics
- Accounts Receivable Specialist
- Collections
- Invoice to Cash
- AR Specialist
- B2B SaaS
- Finance
- Accounting
- Revenue Accounting
- Customer Outreach
- Dispute Resolution
How to get hired
- Customize your resume: Highlight your 7+ years of AR/collections experience, B2B SaaS background, and proficiency with tools like Tesorio or ERPs.
- Showcase your skills: Emphasize your track record in meeting KPIs (cash targets, DSO, CSAT) and your ability to resolve disputes.
- Demonstrate collaboration: Provide examples of how you've worked with Sales, Customer Success, and other teams.
- Align with Anthropic's mission: Express enthusiasm for AI safety and ethical AI development in your application and interviews.
- Prepare for technical and behavioral questions: Be ready to discuss your experience with collections tools, ERP systems, Excel, and how you handle high-volume portfolios.
Technical preparation
Master Tesorio or similar collections software.,Practice ERP system navigation and data entry.,Hone advanced Excel/Google Sheets skills.,Understand AI agent usage for efficiency.
Behavioral questions
Describe a complex dispute you resolved.,How do you prioritize a high-volume portfolio?,How do you proactively engage customers?,Share an example of process improvement.
Frequently asked questions
- What is the work arrangement for the Accounts Receivable Specialist role at Anthropic?
- Anthropic has a location-based hybrid policy, requiring staff to be in one of their offices at least 25% of the time. Some roles may require more in-office presence, so it's advisable to clarify specific expectations for the Accounts Receivable Specialist position during the application process.
- Does Anthropic sponsor visas for the Accounts Receivable Specialist position?
- Yes, Anthropic does sponsor visas. While they cannot sponsor every role or candidate, they make reasonable efforts to secure visas for offered positions and work with an immigration lawyer to facilitate the process.
- What is the application deadline for the Accounts Receivable Specialist role at Anthropic?
- There is no specific deadline to apply for the Accounts Receivable Specialist position at Anthropic, as applications are reviewed on a rolling basis. It's recommended to apply as soon as possible to be considered.
- What are the key performance indicators (KPIs) for an Accounts Receivable Specialist at Anthropic?
- Key performance indicators for this role include cash collection targets, Days Sales Outstanding (DSO), Customer Satisfaction (CSAT), daily outreach volume, and internal Quality Assurance (QA) reviews. Meeting or exceeding these KPIs is crucial for success.
- What collections tooling experience is preferred for the Accounts Receivable Specialist role?
- Hands-on experience with Tesorio is preferred. Alternatively, experience with similar collections tooling such as HighRadius or Growfin is also highly valued.
- How does Anthropic encourage candidates to apply if they don't meet every qualification?
- Anthropic encourages candidates to apply even if they don't meet every qualification, recognizing that not all strong candidates will meet every listed requirement. They actively urge individuals, especially those from underrepresented groups, not to self-exclude prematurely.
- What is the role of AI in the Accounts Receivable Specialist position at Anthropic?
- While not strictly required, candidates who make heavy use of AI agents in their day-to-day work for efficiency and quality are considered strong candidates. This suggests a forward-thinking approach to leveraging technology in the role.
- What is the expected salary range for the Accounts Receivable Specialist at Anthropic?