Account Coordinator, Healthcare & Life Sciences

About Anthropic

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About The Role: Account Coordinator, Healthcare & Life Sciences

As an Account Coordinator, Healthcare & Life Sciences at Anthropic, you'll play a crucial role in supporting our Healthcare & Life Sciences Enterprise Account Executives as they drive the adoption of safe, frontier AI by securing strategic deals with top enterprises. You'll be responsible for managing the administrative and operational aspects of the sales process, ensuring smooth onboarding of large enterprises to Anthropic's family of models and enterprise products. Your work will be essential in freeing up time for Enterprise Account Executives to focus on strategic activities such as crafting proposals, pitching custom solutions, and building relationships with prospects.

Responsibilities

• 70% Deal Support: Support Account Executives throughout the sales cycle, from initial prospect engagement to successful onboarding.
• 30% Acquisition Sales: Win new business and drive revenue for Anthropic within the healthcare and life sciences sector, owning the full sales cycle from first outbound to close.
• Coordinate and manage compliance reviews with potential prospects, ensuring all necessary documentation is completed accurately and efficiently.
• Handle security questionnaires, working with internal teams to gather and provide required information.
• Manage legal redlines on our terms of service, liaising between prospects and Anthropic's legal team to address concerns and facilitate agreement.
• Assist in the onboarding process for new enterprise clients, ensuring a smooth transition from sales to implementation.
• Maintain accurate and up-to-date records in our CRM system, providing regular reports on pipeline status and account activities.
• Collaborate with cross-functional teams including legal, security, product, and partnership teams to address client needs and resolve issues.
• Develop and maintain a deep understanding of Anthropic's products, services, and value proposition to effectively communicate with clients and internal stakeholders.
• Identify process improvements and contribute to the development of best practices for the sales and onboarding processes.

You May Be a Good Fit If You Have

• 3+ years of experience in a sales support, account management, or customer success role, preferably in the technology or SaaS industry.
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Excellent communication skills, both written and verbal, with the ability to interact professionally with clients and internal teams.
• Attention to detail and a commitment to accuracy in all aspects of work.
• Experience with CRM systems and proficiency in Microsoft Office or Google Workspace.
• A basic understanding of enterprise software sales cycles and contract processes.
• Familiarity with compliance and security requirements in healthcare and life sciences (e.g., HIPAA, FDA regulations, GxP).
• Adaptability and a proactive approach to problem-solving in a fast-paced environment.
• A passion for AI technology and its potential impact on healthcare, pharmaceutical research, and patient outcomes.
• Bachelor's degree in Business, Biology, or Biomedical Engineering preferred.
• Ability to work independently while also collaborating effectively as part of a team.
• Interest in learning about advanced AI systems and contributing to their safe and beneficial development in healthcare settings.

Logistics

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Currently, we expect all staff to be in one of our offices at least 25% of the time, though some roles may require more. Visa sponsorship is available for qualified candidates.

Key skills/competency

• Sales Support
• Account Management
• CRM Systems
• Compliance Management
• Onboarding Processes
• Enterprise Sales Cycle
• Healthcare Regulations
• Life Sciences
• AI Technology
• Cross-functional Collaboration