Senior Manager Veterinary Operations

@ ANIMAL CARE & CONTROL OF NYC

Overview

The Senior Manager Veterinary Operations at Animal Care & Control of NYC is responsible for overseeing the Veterinary Services Team. This role ensures that all shelter medical operations meet the highest standards of care and operate seamlessly across multiple care centers in Manhattan and Queens.

Who We Are

ACC is one of the nation’s largest open-admission animal shelters dedicated to ending animal homelessness in NYC. With nearly 30,000 animals touched yearly and a 90% placement rate, ACC is a vital community resource focused on preserving the human-animal bond.

Position Summary

Under the direction of the Director of Animal Health, the Senior Manager Veterinary Operations oversees para-professional personnel and shelters' medical teams, ensuring proper interdepartmental collaboration and high standards of animal care. Reporting to the Director of Animal Health, this role is pivotal to integrating the Veterinary Services with broader organizational initiatives and managing daily challenges across animal care, human resources, compliance, and customer service.

Responsibilities

• Maintain uniform shelter medical policies and procedures.
• Mentor and train staff to achieve peak performance.
• Foster a positive, collaborative work environment.
• Represent Veterinary Services in interdepartmental meetings.
• Manage budgeting, inventory, compliance, and operational flow.
• Directly supervise Veterinary Team Managers across sites.
• Perform Licensed Veterinary Technician duties as needed.
• Obtain Fear Free Certification within 30 days of hire.

Required Qualifications

• High School Diploma or GED.
• Licensed Veterinary Technician or license eligible in NY.
• 3-5 years of hospital or shelter management experience.
• Proven leadership, time management, and project management skills.
• Ability to lift up to 50 pounds.

Benefits

ACC offers a robust work/life balance package including PTO, open access to Cigna insurance (medical, dental, vision), 401K and Pension, and additional life insurance benefits. Additional perks include on-the-job training, staff development sessions, and potential eligibility for Public Service Loan Forgiveness.

Work Environment

This role requires flexibility to work in various weather conditions and environments across busy NYC care centers. Candidates must handle high noise levels and remain calm in stressful situations.

Key Skills/Competency

• Veterinary Operations
• Team Leadership
• Shelter Management
• Interdepartmental Collaboration
• Time Management
• Compliance
• Mentoring
• Technical Proficiency
• Problem Solving
• Budget Management