Rezeptionist/Customer Service Employee
AniCura Deutschland
Job Overview
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Job Description
About AniCura Wiesbaden Schierstein
At AniCura Wiesbaden Schierstein, we cover the entire spectrum of small animal medicine and surgery, with a unique specialization in ophthalmology. With 9 veterinarians, we are a supra-regional, international referral center, boasting over 35 years of expertise in veterinary ophthalmology in addition to modern technology. Alongside these specialties, we also offer general veterinary practice services to our own non-referred patients.
Your Responsibilities as Rezeptionist/Customer Service Employee
- First point of contact for our pet owners
- Reception and intake of patients
- Billing for treatments
- Cash management in collaboration with accounting
What We Offer You
- An interesting, permanent position in a well-established, family-like team with a pleasant working atmosphere, regulated working hours, and great clients
- Individual opportunities for further education, training, and specialization
- Various AniCura employee benefits, such as Jobrad (bicycle leasing), access to the Corporate Benefits platform with discounts at over 700 providers, givve Card (personalized Mastercard with €50 credit per month), and company pension scheme
Your Profile
- Completed vocational training, ideally in a medical, service-oriented, or commercial field (e.g., Veterinary Medical Assistant, Medical Assistant, Medical Technical Assistant, Dental Medical Assistant, Pharmaceutical Technical Assistant – but career changers from gastronomy, hospitality, or retail are also welcome)
- Friendly and communicative in dealing with clients
- Team-oriented, reliable, and strong in organization
- Proficient in MS-Office applications or one of the common practice management software systems
- Fluent German language skills, both written and spoken (C1 level)
About AniCura
AniCura is a family of renowned animal clinics and veterinary practices specializing in pet care. We treat over 4.5 million patients annually in more than 490 clinics and practices across Europe. AniCura's ambition is to provide veterinary quality at the highest level. Therefore, we invest heavily in continuous education and competency development for all our staff, as well as in research and complex technical equipment for diagnostics and treatment. Together, we shape the veterinary care of tomorrow.
Key skills/competency
- Customer Service
- Patient Intake
- Billing Procedures
- Cash Management
- MS-Office
- Practice Management Software
- Communication Skills
- Organizational Skills
- Teamwork
- Client Relations
How to Get Hired at AniCura Deutschland
- Research AniCura Deutschland's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight customer service, organizational, and administrative skills relevant to a veterinary practice.
- Showcase strong communication: Emphasize your fluent German language skills and experience interacting with clients in a service-oriented role.
- Prepare for common interview questions: Practice answering questions about handling challenging situations, teamwork, and your problem-solving approach.
- Demonstrate empathy and reliability: Be ready to discuss how you prioritize patient and client needs, and maintain a structured work environment.
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