Clinic Administration Officer

About AnglicareSA

AnglicareSA is one of South Australia's leading not-for-profits, making a meaningful impact by supporting over 50,000 South Australians each year. Their services span from foster care to aged care and everything in between, reflecting a commitment to diverse communities and continuous growth.

Working in this sector requires individuals with real compassion and care, contributing to a significant ripple effect within the community.

The Role: Clinic Administration Officer

This hands-on Clinic Administration Officer role is essential to the daily operations of AnglicareSA's clinics. You will provide high-quality administrative and customer service support in a fast-paced environment, ensuring smooth appointments, clinician support, and a professional, welcoming experience for all clients.

You will work closely with approximately 10 clinicians (including physio, podiatry, and occupational therapy), playing a vital role in optimizing schedules, maintaining accurate records, and ensuring efficient system operations.

Key Responsibilities

• Managing reception and delivering high-quality customer service via phone, email, and in-person interactions.
• Coordinating clinician schedules, optimizing appointment availability, and handling bookings, cancellations, and payments (HICAPS/EFTPOS/cash).
• Maintaining accurate clinic records and supporting daily clinic operations, including preparing treatment rooms and ordering supplies.
• Supporting finance administration, including receipting, data entry, and account support.
• Communicating effectively with clinicians and self-managing tasks in a busy, client-centred environment.

What You'll Bring

AnglicareSA seeks an empathetic, client-focused individual who thrives in a busy, collaborative clinic setting. If you appreciate structure, excel in fast-paced environments, and take pride in delivering excellent service, this role is for you.

• Strong, empathetic, and client-centred customer service skills.
• Ability to manage conflicting priorities and work effectively in a fast-paced environment.
• Excellent time management, initiative, and a self-directed work style.
• Basic to intermediate Excel skills.
• Accurate data entry and administration capability.

Desired Attributes

• Experience in a clinic or reception-based environment.
• Scheduling experience.
• Knowledge of AlayaCare or other in-house systems.
• Exposure to finance systems or basic accounts administration.

Why Join AnglicareSA?

At AnglicareSA, your contribution makes a tangible impact every day, and your efforts are valued. You'll be part of a team dedicated to changing lives and communities across South Australia.

• Meaningful Impact: Directly contribute to the well-being of South Australian communities.
• Growth Opportunities: Access learning programs, professional development pathways, and education assistance.
• Supportive Culture: Work alongside genuine, compassionate individuals in a collaborative environment.
• Employee Benefits: Enjoy salary packaging, novated leasing, savings on health insurance, motor vehicles, opticians, pharmacy, and gym memberships.
• Work-Life Balance: Benefit from paid parental leave, personal leave, employee wellbeing programs, and confidential assistance.

Our Commitment

AnglicareSA is committed to diversity, inclusion, and the employment of First Nations people. They strive to create a workplace where everyone belongs and welcome accommodations for a fully participative recruitment process.

Key skills/competency

• Clinic Administration
• Customer Service
• Scheduling
• Data Entry
• Reception Management
• Financial Administration
• Time Management
• Interpersonal Communication
• Empathy
• Office Operations