Flight Experience Manager
Anderson Air Ltd. · Richmond, BC
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- On site
- Full-time
- $75,000 / year
- Richmond, BC
Job highlights
- Manage luxury private jet travel experiences.
- Deliver personalized service for principals and guests.
- Handle all trip logistics from planning to post-flight.
- Requires travel 25-30 trips annually globally.
- Hospitality background with attention to detail.
About the role
About the Role
The Flight Experience Manager plays a critical role within the Estate Management Team, delivering an elevated, seamless, and highly personalized travel experience for the principals and their guests. This position requires a proactive, discreet, and service-driven professional who excels in high-pressure environments and demonstrates exceptional attention to detail and organization. The ideal candidate is a confident problem solver with exemplary communication skills, able to collaborate effectively within a team while also operating independently with precision and professionalism. This position offers the opportunity to travel 25–30 trips per year across Canada, the United States, and international destinations, including the Caribbean, Europe, and Asia. From iconic global cities like New York, London, Paris, Milan, and Barcelona, to exclusive leisure destinations around the world, every trip is an opportunity to curate a tailored and elevated onboard experience.Responsibilities
Pre-Trip
- Assist in the planning and preparation of private aircraft travel.
- Trip Preparation and Packing: Partner with various members of the Estate Management Team and the aircraft management company to prepare and pack for trips.
- Catering: Order and upload all catering in collaboration with the culinary team.
- Inventory Management: Ensure the aircraft is stocked according to the In-Flight Service manual, in collaboration with the Estate Management team.
- Procurement: Source and acquire specialty items (food, magazines, products, etc.) as per the principals’ preferences in partnership with the Estate Management team.
- Entertainment: Prepare all in-flight entertainment technology requests, including movies, TV shows, and music, and test in advance of each trip.
- Grooming: Ensure the aircraft is properly groomed in advance of the trip in collaboration with the aircraft management company.
- Pre-Flight Debrief: Meet with pilots in advance of each flight to ensure all team members are aligned on necessary details.
In-Flight
- Deliver a seamless flight experience to ensure the principals and guests feel safe and comfortable on the aircraft.
- Safety: Ensure passenger safety during boarding, in-flight, and disembarking, and operate emergency exits and prepare passengers for emergency landings, ditching, and evacuations.
- Take-off / Landing: Ensure the cabin is secure for takeoff and landing.
- Culinary: Execute exceptional service for catered meals and snacks in collaboration with the culinary team.
- Beverage: Execute exceptional beverage service in collaboration with the culinary team.
- Ambience: Ensure lighting and music on the aircraft are fully operational and as defined.
- Entertainment: Ensure in-flight entertainment is proactively uploaded and readily available on each flight.
- Comfort: Ensure all passengers have everything they need for maximum comfort.
- Post-flight: Support passengers while disembarking and complete post-flight duties as per the In-Flight Services Manual.
On Trip
- Facilitate a seamless travel experience while guests are on trip.
- Partner Management: Communicate professionally with travel agencies, hotels, car service companies, restaurants, and other vendors, ensuring urgency and the required level of service is understood.
- Concierge Support: Provide on-the-ground support for guests while on trip.
Post-Trip
- Ensure the successful wrap-up of travel.
- Grooming: Ensure all necessary items are offloaded and the aircraft is returned to its steady state, in partnership with the aircraft management company when required.
- Postmortem: Provide feedback to the estate management team on any wins and opportunities from the trip.
Event Support
Assist in the organization and execution of ground-based events and parties, providing the most elevated lifestyle experience and attention to detail, underpinned by discreet service.Who You Are
- A hospitality professional passionate about delivering luxury, personalized service.
- Experienced in high-end service roles such as barista, cocktail mixology, or sommelier.
- Detail-oriented and committed to exceeding client expectations.
- Polished and professional, with excellent communication skills.
- Thrives in fast-paced, dynamic environments and works seamlessly as part of a team.
- Private aviation experience is a plus.
Equal Opportunity Statement
We welcome all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that different perspectives and backgrounds are what make our company succeed. Apply today and embark on a rewarding journey with us! We thank all applicants for their interest, but only those selected for an interview will be contacted.Skills & topics
- Flight Experience Manager
- Private Aviation
- Hospitality Management
- Customer Service
- Travel Planning
- Concierge Services
- Luxury Travel
- Estate Management
- In-Flight Service
- Client Relations
How to get hired
- Tailor your resume: Highlight your hospitality experience and service skills.
- Showcase discretion: Emphasize your ability to handle sensitive information and maintain confidentiality.
- Demonstrate problem-solving: Provide examples of how you’ve resolved issues in fast-paced environments.
- Quantify achievements: Use numbers to show your impact in previous roles.
- Prepare for behavioral questions: Be ready to discuss your service philosophy and teamwork.
Technical preparation
Familiarize with private aviation service standards.,Practice ordering catering and managing inventory.,Review emergency procedures for aircraft.,Test in-flight entertainment systems.
Behavioral questions
Describe a time you managed a VIP guest.,How do you handle last-minute changes?,Share an example of exceeding client expectations.,How do you maintain discretion and confidentiality?
Frequently asked questions
- What is the primary responsibility of a Flight Experience Manager at Anderson Air Ltd.?
- The primary responsibility of a Flight Experience Manager is to deliver an elevated, seamless, and highly personalized travel experience for principals and their guests on private aircraft. This involves managing all aspects of the journey from pre-flight preparations to post-flight wrap-up.
- What kind of travel is involved in the Flight Experience Manager role?
- The role involves significant travel, with an estimated 25-30 trips per year. These trips will take you across Canada, the United States, and international destinations including the Caribbean, Europe, and Asia, visiting major global cities and exclusive leisure spots.
- What are the key qualifications for a Flight Experience Manager?
- Key qualifications include a hospitality background, experience in high-end service roles (like barista, mixology, or sommelier), exceptional attention to detail, strong communication and problem-solving skills, discretion, and the ability to thrive in fast-paced environments. Private aviation experience is a plus.
- What does 'pre-trip' preparation involve for a Flight Experience Manager?
- Pre-trip preparation includes assisting with travel planning, packing, ordering catering, managing inventory, procuring specialty items, preparing entertainment systems, ensuring the aircraft is groomed, and conducting a pre-flight debrief with the pilots.
- How does the Flight Experience Manager ensure passenger comfort and safety during flights?
- During flights, the manager ensures cabin security for takeoff and landing, executes exceptional culinary and beverage service, manages ambience (lighting, music), ensures entertainment is available, and prioritizes passenger comfort. They also ensure passenger safety during all phases of the flight and assist with emergency preparedness.
- What kind of support is provided to guests while on a trip?
- On-trip support includes professional communication with travel partners (agencies, hotels, car services, restaurants) and providing concierge support to guests on the ground to ensure a seamless travel experience.
- Does Anderson Air Ltd. offer equal opportunities to all applicants?
- Yes, Anderson Air Ltd. is committed to equal opportunity and welcomes all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, or religious beliefs. They value diverse perspectives.
- How will I be contacted if I am selected for an interview?
- Anderson Air Ltd. will contact only those applicants who are selected for an interview. All other applicants will not be contacted.