Client Experience Manager
@ Anchorage Digital

Hybrid
$150,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXX****** @anchorage.com
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Job Details

About Anchorage Digital

Anchorage Digital is building the world’s most advanced digital asset platform for institutions. With offerings in custody, staking, trading, governance, and leading security infrastructure, it serves institutional clients globally. The company is backed by top institutions like Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa and has a Series D valuation over $3 billion.

Role Overview

As a Client Experience Manager, you will be the cornerstone of client relationships for Anchorage Digital. You will deliver white-glove service from onboarding through the entire lifecycle, providing proactive communication, detailed account management, and aligning with risk and compliance protocols.

Responsibilities

  • Client Integration & Onboarding: Manage seamless operational integration and white-glove service.
  • Day-to-Day Support: Resolve client issues and coordinate with internal stakeholders.
  • Operational Excellence: Develop and refine runbooks and reengineer processes.
  • Strategic Reporting: Assist with client reporting and providing key metrics to senior management.
  • Leveraging Emerging Technology: Utilize AI, machine learning, and automation to optimize workflows.

Technical Skills

  • Master Anchorage Digital's product suite including custody, trading, staking, and governance.
  • Deep understanding of blockchain, crypto industry trends, and operational nuances of traditional finance.
  • Navigate KYC processes, contract management, SPVs, segregated portfolios, and fund of funds structures.
  • Apply risk management and compliance practices aligned with regulatory standards.

Organizational Knowledge & Communication

  • Champion Anchorage Digital's vision and effectively articulate the client-focused mission.
  • Serve as a knowledge hub by sourcing answers from internal systems like Notion, Slack, JIRA, and Salesforce.
  • Collaborate with cross-functional teams including Product, Engineering, KYC Operations, and Sales.
  • Communicate confidently with a diverse range of clients from startups to C-suite executives.

Key skills/competency

  • client service
  • onboarding
  • account management
  • crypto
  • blockchain
  • compliance
  • risk management
  • operational excellence
  • AI
  • communication
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How to Get Hired at Anchorage Digital

🎯 Tips for Getting Hired

  • Customize your resume: Highlight client service and crypto experience.
  • Research Anchorage Digital: Study their product suite and culture.
  • Network with employees: Engage on LinkedIn and industry forums.
  • Prepare for interviews: Review case studies in client onboarding.

📝 Interview Preparation Advice

Technical Preparation

Review crypto product documentation.
Study KYC and compliance procedures.
Practice troubleshooting client issues.
Familiarize with AI and automation tools.

Behavioral Questions

Describe a challenging client onboarding experience.
Explain how you manage cross-functional conflicts.
Share a time you reengineered a process.
Discuss handling stress in fast-paced environments.

Frequently Asked Questions