Business Analyst

About Ampol

At Ampol we believe in the Power of Us - the extraordinary power of people to connect, act, and make a difference. As a leading energy company operating in Australia, New Zealand, Singapore, and the United States, Ampol shapes progress through fuel supply, energy solutions, convenience retail, infrastructure, trading and shipping. Every role here contributes to powering progress for customers, communities, and people.

About Technology, Digital & Data

The Technology, Digital and Data team empowers our business with technology-enabled differentiation and data-driven decisions. They focus on innovation, big ideas, and tackling complex problems to build sustainable value for the future.

About the Role - Business Analyst

This role unifies customer experience across physical and digital channels. You will elicit, analyse, and curate digital requirements that support the Ampol App and AU Loyalty strategies. Working closely with business, digital, and technology stakeholders, you will convert customer, commercial, and business objectives into clear, delivery-ready outcomes. Your work will focus on consolidating and prioritising requirements across mobile app, loyalty, CRM, and POS initiatives to ensure alignment between product vision and technical feasibility.

Key Responsibilities

• Elicit requirements for the Ampol App and AU Loyalty initiatives.
• Shape and maintain a prioritised backlog for customer and loyalty growth.
• Define end-to-end customer journeys across digital, in-store, and loyalty touchpoints.
• Collaborate with Product Managers, Designers, Engineers, and Delivery teams.
• Ensure app features integrate effectively with CRM and POS platforms.
• Validate that requirements are delivery-ready and aligned with customer value and technical feasibility.

Qualifications & Experience

Proven experience collaborating across business, digital, marketing, loyalty, and technology teams; strong ability to align stakeholder perspectives; confidence working with senior business stakeholders and product leadership; documented expertise in requirements gathering (epics, features, user stories, acceptance criteria); and a solid focus on customer value, usability, and measurable outcomes.

Additional Information

This is a 12-month Maximum Term Contract. By clicking apply, you confirm your understanding of Ampol Recruitment Privacy Collection Statement. Ampol is an equal opportunity workplace that celebrates diversity and inclusivity.

Key skills/competency

• Business Analysis
• Requirements Gathering
• Digital Strategy
• Stakeholder Management
• CRM Integration
• POS Systems
• Backlog Prioritization
• Customer Journey
• Documentation
• Data-Driven