User Researcher

User Researcher at Amplify

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

Job Summary

Amplify is seeking a User Researcher to support two distinct yet interconnected teams: Entryways & Onboarding, focusing on user-facing experiences like login flows, global navigation, and educator/student homepages; and Launch Experience, focusing on technical back-end systems for platform access including licensing, enrollment, entitlements, rostering, and administrator controls. This role involves leading and overseeing research across a diverse range of user experiences, from highly technical applications to user-facing interfaces and internal tools. You will collaborate directly with Product, Design, and other research teams to understand user interaction with the platform and evaluate new features. The ideal candidate is highly organized, collaborative, passionate about creating optimal experiences for teachers, students, and administrators, and adept at context switching between teams with varying styles and technical requirements. This position reports to the Director, User Research.

Essential Responsibilities

• Develop research strategies and conduct end-to-end research to improve Amplify products across user-facing and technical back-end experiences.
• Collaborate with researchers, product managers, designers, and cross-functional partners (e.g., Data Science, Customer Success, Marketing) to identify key research questions, then scope, plan, and execute research.
• Navigate and contribute to different team environments, adapting research approaches to match the varying technical complexity and working styles of the Entryways & Onboarding and Launch Experience teams.
• Recruit and expand a diverse database of teachers, students, and administrators for participation in user research.
• Conduct mixed methods research with educators and students, including user interviews, surveys, usability testing, prototype testing, focus groups, and classroom observations.
• Synthesize takeaways from qualitative and quantitative research into actionable insights and communicate them to stakeholders in compelling and creative ways, translating technical system requirements into user needs.
• Continually evolve processes for organizing user research and testing across multiple Product teams, ensuring project prioritization and crafting short- and long-term research plans.
• Document and track findings to ensure insights are easily referenced and applied for future projects.
• Serve as an advocate for users across both technical and user-facing product experiences.

Required Qualifications

• 2+ years of experience leading end-to-end research at different phases of the product development process.
• Strong technical background with the ability to quickly learn complex systems and translate technical requirements into user research frameworks.
• Experience with various quantitative and qualitative research methods such as discovery research, usability testing, focus groups, field research, interviewing, and surveying.
• Experience analyzing research findings and reporting concise and concrete insights and recommendations.
• Excellent ability to context switch between different teams, working styles, and varying levels of technical complexity.
• Effective communicator and storyteller with the ability to synthesize and present research findings with a user-centric perspective.
• Experience developing processes to organize work across multiple people and teams.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and constant attention to detail.
• Self-starter who is able to lead multiple projects at a time.
• Dedication to building trusting, successful partnerships with cross-functional partners.
• Interest in education and the edtech industry.

Preferred Qualifications

• Customer relationship management experience.
• Experience conducting research on technical back-end systems, administrative tools, or B2B software platforms.
• Degree or prior experience in education, HCI, technology, design, user research, curriculum content development.

What We Offer

Amplify offers a competitive Total Rewards package including a 401(k) plan, health insurance, mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $80,000 - $95,000, with eligibility for an annual discretionary bonus based on individual and company performance.

Key skills/competency

• User Research
• Qualitative Research
• Quantitative Research
• Usability Testing
• Product Development Life Cycle
• Stakeholder Management
• Technical Systems Analysis
• EdTech Industry
• Cross-functional Collaboration
• Data Synthesis & Storytelling