User Enablement and Adoption Specialist

About Amplify

Amplify helps teachers bring delight and rigor to students every day. We have become a leader in K–12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research. The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system. A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes. Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents. For more information, visit Amplify.com.

Role Overview

This User Enablement & Adoption Specialist will be responsible for the day-to-day operations, training, and documentation of internal applications used by Amplifiers, with a strong focus on Amplify’s AI initiatives, including rollouts, change management, evaluation, and sustainment. This role partners closely with business stakeholders, development teams, and cross-functional departments to ensure systems are effectively adopted and aligned with organizational goals.

Essential Responsibilities

• Develop a framework for day-to-day administration of assigned business applications, including user management, security, configuration, and permissions.
• Create a strategy to help serve as the IT Services technical lead for AI initiatives at Amplify, driving end-to-end rollouts, facilitating hands-on training, creating documentation and usage guidelines, and establishing best practices to ensure data integrity and reliable outputs.
• Demonstrate strong customer service and problem-solving skills by efficiently troubleshooting support tickets and ensuring a positive user experience, while focusing on root cause analysis to prevent future challenges.
• Build and maintain strong working relationships with internal employees, software providers, and third-party vendors.
• Act as a strategic partner with business teams to gather requirements for new initiatives and enhancements (particularly AI-related), and identify opportunities to improve both technical systems and user adoption.
• Collaborate with the Business Systems organization to align and enhance internal applications in support of organizational goals.
• Facilitate change management activities related to application rollouts, updates, enhancements, bug fixes, and patches.
• Develop and design the policies, processes, usage guidelines, and technical documentation to ensure system security and integrity.
• Operate effectively in a dynamic, fast-paced environment with evolving priorities.
• Provide training and mentorship to end users and subject matter experts on application usage and best practices.

Required Qualifications

• Proven ability to partner with senior leadership and align technology adoption with long-term business goals. Should be comfortable presenting "business cases" for new tools rather than just teaching people how to use them.
• Experience working with a mix of in-person, remote, and offshore teams.
• Mastery in troubleshooting, maintaining, and supporting application integrations. Identify the root causes of issues and the ability to solve them with proven strategies.
• Proven ability to lead enterprise AI initiatives, including system rollout, documentation, and end-user training, with a focus on maintaining data quality and reliable outputs.
• 5+ years of experience supporting AI platforms such as Claude, Gemini, ChatGPT, or Anthology.

Preferred Qualifications

• 5+ years of experience supporting SaaS platforms, including Okta Admin and Google Admin Console/Gemini.
• Experience with Agile methodologies and best practices.
• Ability to quickly learn and adapt in a dynamic environment.
• Strong communication and stakeholder management skills.
• Ability to collaborate across multiple lines of business to support long-term organizational goals.

What We Offer

Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $80,000 - $90,000. This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status. Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.

If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting. Amplify is an E-Verify participant.

Key skills/competency

• User Enablement
• Adoption Specialist
• AI Initiatives
• Change Management
• Documentation
• Training
• Application Support
• Stakeholder Management
• Problem Solving
• SaaS Platforms