Educational Support Associate

About Amplify

Amplify helps teachers bring delight and rigor to students every day. We have become a leader in K–12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research. The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system. A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes. Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents. For more information, visit Amplify.com.

Job Description

Amplify is seeking full-time, remote, seasonal Educational Support Associates to join our Customer Support team and support customers in the use of Amplify products and services. Educational Support Associates resolve complex customer inquiries that require pedagogical expertise. Additionally, associates collaborate with internal teams to share educator feedback and help shape product development. This position is ideal for experienced educators who are well-versed in all aspects of the pedagogy that powers Amplify products.

In addition to making a direct, tangible impact on educators nationwide, you’ll:

• Join with a cohort of like-minded colleagues and widen your professional network
• Make a direct impact on student learning and build meaningful relationships with educators who will genuinely appreciate the difference you make in their classrooms
• Learn how to succeed in the role through our interactive onboarding experience with hands-on simulations and mentorship
• Engage in targeted learning opportunities and develop Amplify product expertise

This is a contractor role with an expected duration of June 15, 2026 – October 30, 2026 aligned with our peak season.

Essential Responsibilities

• Act as an expert and authority in the pedagogy of specific Amplify product(s)
• Expertly navigate digital platforms in which Amplify products are housed
• Participate in ongoing internal training sessions to improve new and existing product knowledge
• Demonstrate a proactive approach to maintaining updated knowledge of the growing body of product resources and tools
• Respond daily to pedagogical inquiries via live chat and email
• Research solutions to customer inquiries using pedagogical knowledge and product expertise, leveraging collaborative relationships with product teams and internal business partners to provide support for more complex issues
• Prioritize issues by their complexity and severity
• Support strict documentation of customer inquiries to provide all internal stakeholders with the information needed to support customer accounts, ongoing product improvement
• Effectively and flexibly utilize required digital business operations tools (currently includes Salesforce and Google Suite)
• Stay informed of new curricula and pedagogical methods, and trends throughout our customer base and potential markets
• Positively contribute and support solutions within the Educational Support Team, our larger Customer Support umbrella, Amplify Education as a whole, and our customer base to maximize our positive impact in classrooms across the globe
• Efficiently work on multiple tasks simultaneously, while maintaining acute attention to customer care and detail

You are a good fit for this role if you:

• Take pride in delighting customers in every interaction
• Have excellent communication skills, both written and verbal
• Learn new processes quickly and adapt when circumstances change
• Are a resourceful self-starter who can find solutions to challenges
• Enjoy analytical thinking and problem-solving
• Prioritize quality and accuracy in a fast-paced environment
• Take ownership of your work and embrace feedback for growth
• Have a keen attention to detail

Minimum Qualifications

• Bachelor's degree in Education or related field; Master’s degree preferred
• Two or more years of experience in teaching
• Knowledge of instructional standard methodologies
• High level of comfort with technology, including devices, software, and online navigation
• Outstanding written and verbal communication; ability to read/write instructional and technical documentation
• Knowledge of instructional coaching techniques and the ability to practice them with teachers
• Excellent analytical, organizational, and time management skills; must be adept at multitasking and prioritizing in a work-from-home environment

Preferred Qualifications

• Experience with Amplify products
• Current or former Amplify Professional Learning Specialist
• Passionate educators, lifelong learners, and those comfortable with rapid change in the world of educational technology

Additional Information

Time commitment: Associates work 40 hours per week (including a 30 minute lunch break and two 15 minute breaks daily). Each associate will work an 8-hour shift between 7am - 9pm Eastern Standard Time (EST). Upon hire, candidates can share scheduling preferences; once set, schedules are fixed.

Location: Remote (U.S. only). Candidates must have the legal authorization to work and reside in the U.S.

Online & Camera Policy: Associates must be online, available, and actively engaged throughout assigned shifts, with reliable high-speed internet and a professional, quiet workspace. Video presence is required for meetings, trainings, and customer calls, maintaining professional appearance and background

Equipment: Associates will be provided a MacBook, headset, and mouse.

Compliance: Working as an Associate must not violate school or district moonlighting/revolving door policies. Teaching or leading roles at a school/district cannot coincide with this position.

Contract Employment: This role is a temporary, contingent position through a staffing agency. Employment beyond the contract period is not guaranteed and depends on business needs, performance, professionalism, and customer feedback.

Compensation

The hourly rate range for this role is $30

Equal Opportunity Employer Statement

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.

If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.

Key skills/competency

• Educational Support Associate
• K-12 Education
• Literacy and Math Pedagogy
• Customer Support
• Product Knowledge
• Digital Platforms
• Communication Skills
• Problem-Solving
• Analytical Thinking
• Instructional Coaching