Broker Communications Specialist

Broker Communications Specialist, AMP Bank Home Lending

If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.

For us, these are exciting times. There's real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours. We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

How You'll Make an Impact as a Broker Communications Specialist

The Marketing function in AMP Australia is critical in understanding our customers, their needs, and aspirations. This function is responsible for developing compelling solutions, offers and experiences for our customers.

As the Broker Communications Specialist, AMP Bank Home Lending, you will design, deliver, and optimise all broker-facing and/or intermediary communications for AMP Bank, with a strong focus on engagement, satisfaction and retention. This includes managing the end-to-end broker communications process (newsletters, BDM updates, nurture streams), leveraging broker data systems, and leading the transition to a new martech. The role will ensure communications are targeted, timely, and contribute to a positive broker experience.

You'll make an impact by:

• Manage the execution of all broker communications, ensuring alignment with business, marketing and group objectives
• Lead the transition of broker communications from SWIFT to our new martech platform, including data migration, testing and QA
• Develop and execute a communications plan that enhances broker engagement and retention via our SWIFT platform
• Represent broker business requirements in martech stack planning and implementation
• Extract, analyse and use broker data to inform targeted communications and nurture programs

What You Will Bring to the Team

• 3-5 years' experience in B2B communications or delivering Home lending, communications or related disciplines and working with product, broker, sales, data and technology teams to deliver end to end communications from design, build to executing.
• Strong understanding of the financial services industry and experience of the B2B sector, specifically mortgage broking industry.
• Experience managing complex data for targeted communications and segmentation.
• Excellent written and verbal communications skills, and ability to collaborate with technology, data, and business stakeholders.
• Strong analytical and problem-solving skills, able to use data to inform communications strategy and execution.
• Understanding of digital marketing trends and emerging technologies.
• Appropriate tertiary qualifications or preparedness to undergo studies in marketing, communications, digital or relevant commercial degree and/or experience.

You'll Thrive Here If…

• If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.
• Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next.
• If you're someone that can hold their own, you'll find AMP quite liberating.

Why You'll Love Working at AMP

Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on - better for it. We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work. Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.

Inclusion & Diversity at AMP

We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process. We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.

Ready to Create Your Tomorrow?

If you're someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

Don't procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

Looking forward to meeting you.

Key skills/competency

• B2B Communications
• Broker Engagement
• Marketing Automation (Martech)
• Data Analysis & Segmentation
• Content Strategy
• Financial Services Industry
• Mortgage Broking
• Stakeholder Management
• Digital Marketing Trends
• Communication Planning