Desktop Support Specialist, Noida
AML RightSource · Noida, Uttar Pradesh, India
- On site
- Full-time
- $50,000 / year
- Noida, Uttar Pradesh, India
Job highlights
- Provide day-to-day support for computing devices.
- Troubleshoot hardware, software, and OS issues remotely.
- Administer IT environment, including installations and updates.
- Manage device deployment using MDM solutions.
- Support IT aspects of employee on-boarding and off-boarding.
About the role
Desktop Support Specialist
The Desktop Support Specialist is primarily responsible for the day-to-day deployment, support and problem resolution of end-user computing devices such as PC’s, Laptops and Tablets. This includes hardware and software provisioning, troubleshooting, and reporting.
Primary Responsibilities
- Act as the primary technical contact, provide support to company employees by identifying, troubleshooting, analyzing, and solving OS, software, and hardware problems both on-site and remotely
- Administering IT environment – workstations, printers, software installation, inventory management, updates, patches, etc.
- Follow-up ticket requests and escalate if needed.
- Manage Windows and MacOS and device deployment by MDM solutions.
- Act as primary responsible for / support IT part of on- and off-boarding processes.
- Observe and enforce group IT guidelines and IT standard operating procedures.
- Keeping internal documentation up to date.
- Manage and logistic IT equipment.
Required Qualifications
- Fluent in English, both written and spoken.
- Knowledge of Microsoft 365 suite and other Microsoft applications and products.
- Knowledge of Windows 10/11 and MacOS.
- Very good customer service support skills.
- Excellent communication and problem-solving skills.
- Ability to work well in a team and under tight deadlines.
Added Advantage
- Experience with Atlassian products (Jira Service Management).
- Experience with provisioning devices using MDM.
- Experience with Windows 11 and MacOS.
AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Recruitment Scam Alerts
We’re aware of an increase in recruitment scams where individuals falsely claim to represent AML RightSource. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official AML RightSource communications are conducted through "@amlrightsource.com" email addresses. If you encounter suspicious messages, do not respond.
Key skills/competency
- Desktop Support
- Technical Support
- Hardware Troubleshooting
- Software Installation
- Windows 10/11
- MacOS
- Microsoft 365
- Customer Service
- Problem-Solving
- IT Onboarding/Offboarding
Skills & topics
- Desktop Support
- Technical Support
- IT Support
- Help Desk
- Windows
- MacOS
- Microsoft 365
- Customer Service
- Noida Jobs
- IT Specialist
How to get hired
- Tailor your resume: Highlight experience with Windows, MacOS, and Microsoft 365, and any MDM or Jira Service Management experience.
- Craft a strong cover letter: Emphasize your customer service, communication, and problem-solving skills for the Desktop Support Specialist role.
- Prepare for technical questions: Brush up on troubleshooting common OS, software, and hardware issues for Windows and MacOS.
- Showcase teamwork and deadlines: Be ready to discuss how you handle pressure and collaborate effectively in a team environment.
- Research AML RightSource: Understand their commitment to diversity and equal opportunity employment.
Technical preparation
Master Windows 10/11 and MacOS troubleshooting.,Deepen Microsoft 365 suite knowledge.,Practice MDM device provisioning and management.,Familiarize with Jira Service Management ticketing.
Behavioral questions
Describe a challenging technical problem you solved.,How do you handle user frustration professionally?,How do you prioritize tasks under tight deadlines?,Tell me about a time you worked effectively in a team.
Frequently asked questions
- What are the primary responsibilities of a Desktop Support Specialist at AML RightSource?
- As a Desktop Support Specialist at AML RightSource, you will be the main point of contact for technical support, responsible for deploying, troubleshooting, and resolving issues with end-user computing devices like PCs, laptops, and tablets. This includes hardware and software support, system administration, and assisting with employee onboarding and offboarding processes.
- What technical skills are essential for the Desktop Support Specialist role at AML RightSource?
- Essential technical skills include fluency in English, strong knowledge of Microsoft 365 and other Microsoft products, proficiency with Windows 10/11 and MacOS, and experience with device deployment via MDM solutions. Experience with Atlassian products like Jira Service Management is a plus.
- How important is customer service for this Desktop Support Specialist position?
- Customer service is paramount. The role requires very good customer service support skills, excellent communication, and the ability to effectively troubleshoot and resolve issues for company employees, whether on-site or remotely.
- Does AML RightSource offer opportunities for career growth within IT?
- While the job description focuses on the Desktop Support Specialist role, AML RightSource emphasizes fostering a diverse work environment. Roles like this often provide a strong foundation in IT operations, which can lead to various growth opportunities within the IT department.
- What should I do if I receive a suspicious job offer or communication claiming to be from AML RightSource?
- Be vigilant about recruitment scams. Always verify the source of job-related communications. Official AML RightSource communications will come from email addresses ending in '@amlrightsource.com'. If you encounter suspicious messages, do not respond and report them.
- What are the key differences between required and added advantage qualifications for this role?
- Required qualifications are essential for the role, such as English fluency, Microsoft 365 knowledge, and OS familiarity. Added advantage qualifications, like experience with Jira Service Management or advanced Windows 11/MacOS provisioning, would make your application stronger but are not strictly mandatory.