17 hours ago
Desktop Support Specialist
AML RightSource
On Site
Full Time
₹600,000
Noida, Uttar Pradesh, India
Job Overview
Job TitleDesktop Support Specialist
Job TypeFull Time
Offered Salary₹600,000
LocationNoida, Uttar Pradesh, India
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Job Description
Job Description
The Desktop Support Specialist is primarily responsible for the day-to-day deployment, support and problem resolution of end-user computing devices such as PC’s, Laptops and Tablets. This includes hardware and software provisioning, troubleshooting, and reporting.
Primary Responsibilities
- Act as the primary technical contact, provide support to company employees by identifying, troubleshooting, analyzing, and solving OS, software, and hardware problems both on-site and remotely.
- Administering IT environment – workstations, printers, software installation, inventory management, updates, patches, etc.
- Follow-up ticket requests and escalate if needed.
- Manage Windows and MacOS and device deployment by MDM solutions.
- Act as primary responsible for / support IT part of on- and off-boarding processes.
- Observe and enforce group IT guidelines and IT standard operating procedures.
- Keeping internal documentation up to date.
- Manage and logistic IT equipment.
Required Qualifications
- Fluent in English, both written and spoken.
- Knowledge of Microsoft 365 suite and other Microsoft applications and products.
- Knowledge of Windows 10/11 and MacOS.
- Very good customer service support skills.
- Excellent communication and problem-solving skills.
- Ability to work well in a team and under tight deadlines.
Added Advantage
- Experience with Atlassian products (Jira Service Management).
- Experience with provisioning devices using MDM.
- Experience with Windows 11 and MacOS.
Key skills/competency
- End-user support
- Hardware troubleshooting
- Software provisioning
- Microsoft 365
- Windows OS
- MacOS
- MDM solutions
- Jira Service Management
- IT inventory management
- Problem resolution
How to Get Hired at AML RightSource
- Research AML RightSource's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their commitment to diversity and IT operations.
- Tailor your resume: Customize your application to highlight proven experience with Microsoft 365, Windows/MacOS support, MDM solutions, and strong customer service skills for Desktop Support Specialist roles.
- Showcase problem-solving: Prepare specific examples demonstrating your ability to identify, troubleshoot, and resolve complex hardware and software problems efficiently, both remotely and on-site.
- Emphasize communication skills: Practice articulating technical concepts clearly and concisely, demonstrating your excellent communication and interpersonal abilities crucial for end-user support.
- Highlight IT administration experience: Be ready to discuss your experience with IT environment administration, inventory management, adherence to IT guidelines, and maintaining internal documentation.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What are the core responsibilities of a Desktop Support Specialist at AML RightSource?
02What technical skills are crucial for this Desktop Support Specialist role at AML RightSource?
03How does AML RightSource approach end-user support in this position?
04What role does documentation play for a Desktop Support Specialist at AML RightSource?
05Does AML RightSource support both Windows and MacOS devices?
06What kind of customer service skills does AML RightSource look for in a Desktop Support Specialist?
07How important is teamwork in the Desktop Support Specialist role at AML RightSource?
08What specific software for ticketing and device provisioning is beneficial for this role?
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