Specialist IS Business Systems Analyst
Amgen · United States
- Hybrid
- Full-time
- $150,000 / year
- United States
Job highlights
- Analyze business needs, translate to IT solutions.
- Collaborate with cross-functional teams.
- Support system implementation and maintenance.
- Drive IT solutions for operational efficiency.
- Contribute to AI and agentic solutions.
About the role
Specialist IS Business Systems Analyst
Join Amgen’s Mission of Serving Patients
At Amgen, we are driven by our shared mission to serve patients living with serious illnesses. Since 1980, we have pioneered the biotech world in our fight against the world’s toughest diseases. Our focus is on Oncology, Inflammation, General Medicine, and Rare Disease, reaching millions of patients annually. Amgen is advancing a broad pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity. As a member of the Amgen team, you’ll make a lasting impact on patients' lives while transforming your career.
Our award-winning culture is collaborative, innovative, and science-based. If you have a passion for challenges, you’ll thrive at Amgen.
What You Will Do
In this vital role, you will analyze business requirements and translate them into efficient information systems solutions. You will collaborate with cross-functional teams to identify system enhancements, perform data analysis, troubleshoot issues, and support system implementation and maintenance. Your expertise in business process analysis and technology will drive the successful delivery of IT solutions that enhance operational efficiency and meet business objectives.
You will partner closely with business stakeholders, product teams, and engineering to analyze processes, identify gaps, and define scalable solutions. This includes leading requirements definition, supporting solution design, and ensuring successful delivery aligned with business goals.
Additionally, you will play a key role in ensuring quality and continuity by supporting testing, go-live readiness, and hypercare, while proactively identifying risks, resolving issues, and driving continuous improvement across systems and processes.
Roles & Responsibilities:
- Lead end-to-end business analysis for complex initiatives, from discovery through delivery.
- Partner with stakeholders to define business needs and translate them into clear, actionable requirements.
- Manage scope, priorities, dependencies, and timelines across multiple initiatives.
- Facilitate workshops, backlog grooming, and Agile ceremonies to drive alignment and execution.
- Collaborate with product and engineering teams to ensure solutions meet business objectives.
- Analyze business processes and drive improvements through optimization and automation.
- Develop and maintain key artifacts including user stories, process flows, and data mappings.
- Support testing, including UAT, to ensure solutions meet functional and business requirements.
- Identify risks, gaps, and data issues, and drive timely resolution.
- Support integrations and ensure seamless data flow across systems.
- Drive cross-functional alignment to deliver high-quality solutions on time.
- Support go-live and hypercare to ensure stability and successful adoption.
- Contribute to AI-driven and agentic solution initiatives by defining business use cases and requirements.
What We Expect Of You
We seek an individual with the following qualifications:
Basic Qualifications:
- Doctorate degree
- OR Master’s degree and 2 years of Computer Science, IT or related field
- OR Bachelor’s degree and 4 years of Computer Science, IT or related field
- OR Associate’s degree and 8 years of Computer Science, IT or related field
- OR High school diploma / GED and 10 years of Computer Science, IT or related field
Preferred Qualifications:
Functional Skills:
Must-Have Skills:
- 5+ years of experience in business analysis, requirements gathering, and functional solution design.
- 3+ years of experience working with CRM platforms such as Salesforce (SFMC preferred), with ability to translate business needs into system capabilities.
- 3+ years of hands-on experience working with Customer Data Platforms (CDP), including Salesforce Data Cloud, with strong understanding of unified customer data models, identity resolution, and segmentation.
- 3+ years of experience analyzing data flows, integrations, and end-to-end data mapping across systems.
- Strong understanding (3+ years) of Agile, Scrum, and Design Thinking principles.
- 3+ years of experience creating documentation including user stories, process flows, data mappings, and acceptance criteria.
- 3+ years of experience managing stakeholders and working across business and technical teams.
Good-to-Have Skills:
- 2+ years of experience working within the Salesforce ecosystem (e.g., Sales Cloud, Health Cloud, Service Cloud) from a functional or BA perspective.
- 1-2 years of experience working with AI or automation platforms such as Agentforce or similar tools, including defining use cases and business requirements.
- 1-2 years of experience supporting or defining requirements for agentic or AI-driven workflows and intelligent automation solutions.
- 2+ years of experience working with data and integration platforms such as Databricks and MuleSoft, including requirements, data mapping, and validation.
- 1-2 years of experience working with cloud platforms (e.g., AWS) from a functional or data flow perspective.
- Experience in healthcare, life sciences, or patient support programs preferred.
Soft Skills:
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work effectively with global, cross-functional teams.
- High degree of ownership, initiative, and accountability.
- Ability to manage multiple priorities in a fast-paced environment.
- Collaborative mindset with strong stakeholder engagement skills.
- Strong presentation and facilitation skills.
What You Can Expect From Us
Amgen is committed to your professional and personal growth and well-being. We offer a competitive benefits package, a collaborative culture, and support for your journey.
The expected annual salary range for this role in the U.S. is posted. Actual salary will vary based on skills, experience, and qualifications.
In addition to base salary, Amgen offers a Total Rewards Plan including health and welfare plans, financial plans, work/life balance, and career development opportunities. This includes a comprehensive employee benefits package with a Retirement and Savings Plan, medical, dental, and vision coverage, life and disability insurance, and flexible spending accounts. Eligible employees may also receive a discretionary annual bonus program or sales-based incentive plan, and stock-based long-term incentives.
We also offer award-winning time-off plans and flexible work models where possible.
Apply Now
careers.amgen.com
Amgen fosters an inclusive environment of diverse, ethical, committed, and accomplished people who respect each other and live the Amgen values to advance science and serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Key skills/competency
- IS Business Systems Analyst
- Business Analysis
- Requirements Gathering
- Functional Solution Design
- Salesforce
- Customer Data Platforms (CDP)
- Data Analysis
- Agile
- Scrum
- Stakeholder Management
Skills & topics
- Business Systems Analyst
- IS Analyst
- Business Analysis
- Requirements Gathering
- Salesforce
- CRM
- CDP
- Data Analysis
- Agile
- IT Solutions
- Biotech
- Healthcare IT
How to get hired
- Tailor your resume: Highlight experience in business analysis, CRM, CDP, and Agile methodologies, aligning with Amgen's requirements.
- Showcase your skills: Emphasize your ability to translate business needs into technical solutions and manage stakeholders effectively.
- Prepare for interviews: Be ready to discuss your experience with Salesforce, data analysis, and problem-solving in a biotech context.
- Research Amgen: Understand their mission to serve patients and their commitment to innovation in science and technology.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key technical skills for an IS Business Systems Analyst at Amgen?
- For the IS Business Systems Analyst role at Amgen, key technical skills include extensive experience in business analysis, requirements gathering, functional solution design, CRM platforms (especially Salesforce and SFMC), Customer Data Platforms (CDP) like Salesforce Data Cloud, data flow analysis, integrations, and Agile/Scrum methodologies. Experience with AI/automation platforms and data/integration tools like Databricks and MuleSoft is also highly valued.
- What educational background is required for the Specialist IS Business Systems Analyst position at Amgen?
- Amgen offers multiple paths for educational qualifications. You can qualify with a Doctorate degree, or a Master’s degree with 2 years of relevant experience, or a Bachelor’s degree with 4 years of experience in Computer Science, IT, or a related field. Associate's degree with 8 years or a High School diploma/GED with 10 years of experience are also accepted.
- How does Amgen support employee growth and development in this IS Business Systems Analyst role?
- Amgen is committed to employee growth through their Total Rewards Plan, which includes career development opportunities. They offer comprehensive benefits, a collaborative culture, and support for professional and personal well-being, aiming to help employees advance their careers while making a significant impact.
- What is the application deadline for the Specialist IS Business Systems Analyst role at Amgen?
- Amgen does not have a specific application deadline for this position. They will continue accepting applications until a sufficient number have been received or a suitable candidate is selected.
- Can I apply for the IS Business Systems Analyst job at Amgen if I need sponsorship?
- Sponsorship for this role is not guaranteed by Amgen. Candidates requiring sponsorship should be aware that it may not be offered for this position.
- What is Amgen's approach to diversity and inclusion for the IS Business Systems Analyst role?
- Amgen fosters an inclusive environment for diverse, ethical, and accomplished people. They are an Equal Opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. They also provide reasonable accommodation for individuals with disabilities.