Data Analyst
Amgen · India
- Hybrid
- Full-time
- $95,000 / year
- India
Job highlights
- Support SPaCEE ecosystem operations and analytics.
- Ensure data integrity and platform functionality.
- Develop dashboards and automated reports.
- Analyze data for insights and optimization.
- Collaborate with cross-functional teams.
About the role
Data Analyst
Amgen is seeking a Data Analyst to provide operational, systems, reporting, and analytics support across the SPaCEE ecosystem, with a focused partnership on Speaker Program & Congress Operations. This role is crucial for ensuring data integrity, supporting platform functionality, and building insights and reporting that enable visibility into engagement, performance, and operational efficiency. You will play a key role in day-to-day execution while helping shape future analytical capabilities.
Responsibilities
Field Support & Escalation Leadership
- Serve as the primary point of contact for SPaCEE system support and business teams.
- Resolve technology and service-delivery issues across data platforms and associated systems.
- Maintain the SharePoint escalation hub and ensure timely communication with cross-functional partners.
- Provide direct support for Centris platform issues, troubleshooting, and inquiry response.
Systems, Data Integrity & Change Management
- Lead Centris change management cycles, including vendor coordination, testing, validation, and documentation.
- Manage quarterly realignments, new product onboarding, and field-force restructuring activities.
- Conduct Quarterly User Access Reviews for field, vendor, and home-office roles.
- Ensure stable data feeds between connected systems and oversee semester checks for accuracy.
- Support platform maintenance releases, upgrades, and cross-system dependency assessments.
Reporting, Data, and Analytics
- Develop and maintain dashboards, scorecards, and automated reports (Tableau, Power BI, Salesforce/Centris).
- Ensure accuracy and integrity of program data across all systems and vendors.
- Build and automate reporting for routine, ad hoc, and executive-level needs to support operational and strategic decision-making.
- Analyze program data to identify trends, efficiency gains, and opportunities for optimization.
- Deliver action-oriented insights and recommendations during quarterly and annual business reviews.
Congress & Speaker Program Integration (ROE/ROS, Customer Journey)
- Lead the development of the Congress Performance Dashboard measuring ROE (Return on Engagement) and ROS (Return on Spend).
- Automate follow-up call tracking for HCPs and prescribers attending Speaker Programs.
- Deliver unified reach, engagement, and conversion metrics across Speaker Programs and Congresses to inform future strategy and brand planning.
Process Optimization & Documentation
- Maintain and improve process documentation, workflows, and SOP alignment.
- Partner with IS, Commercial, and vendor teams to implement enhancements, streamline data interfaces, and drive continuous improvement.
- Build and maintain automated reports and insights packages that support greater operational efficiency.
Basic Qualifications
Bachelor's degree & 4 years of directly related experience OR Associate’s degree & 6 years of directly related experience OR High school diploma / GED & 8 years of directly related experience
Preferred Qualifications
Bachelor’s degree and 4 years experience in Marketing Operations, Sales Operations, Project Management, Marketing, Pharmaceutical/ Biotechnology Industry OR Experience with managing relationships with key stakeholders. Experience managing competing demands and priorities. Strong time management, organization, and prioritization skills. Strong problem-solving skills. Strong written and verbal communication skills. Exceptional attention to detail with the ability to multi-task. Ability to work well in teams and interact effectively with various levels of management. Willingness to be flexible to meet team goals and priorities. Strong computer and database skills with Microsoft Word, PowerPoint, Excel, Outlook, and Teams. Experience with databases and business analysis tools (e.g., Sales Force, Tableau, Power BI, SharePoint, Learning Management Systems) a plus.
Key skills/competency
- Data Analysis
- Reporting
- Tableau
- Power BI
- Salesforce
- Centris
- SharePoint
- Process Optimization
- Stakeholder Management
- Pharmaceutical Industry
Skills & topics
- Data Analyst
- Data Analysis
- Reporting
- Tableau
- Power BI
- Salesforce
- Centris
- Process Optimization
- Pharmaceutical Operations
- Speaker Program Operations
- Congress Operations
- Marketing Operations
- Sales Operations
- Project Management
- Biotechnology
How to get hired
- Tailor your resume: Highlight experience in data analysis, reporting tools, and pharmaceutical operations.
- Showcase your skills: Emphasize proficiency in Tableau, Power BI, Salesforce, and Centris.
- Demonstrate problem-solving: Provide examples of how you've resolved system issues and optimized processes.
- Understand Amgen's values: Align your application with their competencies like collaboration and delivering results.
- Prepare for behavioral questions: Reflect on team collaboration and stakeholder management experiences.
Technical preparation
Master Tableau and Power BI for data visualization.,Become proficient in Salesforce and Centris databases.,Practice SQL for data extraction and manipulation.,Develop strong Excel and data cleaning skills.
Behavioral questions
Describe a complex data problem you solved.,How do you manage competing priorities effectively?,Give an example of collaborating with stakeholders.,How do you ensure data accuracy and integrity?
Frequently asked questions
- What is the primary focus of the Data Analyst role at Amgen?
- The Data Analyst role at Amgen focuses on providing operational, systems, reporting, and analytics support for the SPaCEE ecosystem, particularly within Speaker Program & Congress Operations. Key responsibilities include ensuring data integrity, supporting platform functionality, and generating insights to improve engagement and efficiency.
- What technical skills are essential for this Data Analyst position at Amgen?
- Essential technical skills include proficiency with reporting tools like Tableau and Power BI, experience with databases and business analysis tools such as Salesforce and Centris, and strong command of Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Teams). Experience with SharePoint is also beneficial.
- What are the educational and experience requirements for the Data Analyst role?
- Amgen requires a Bachelor's degree with 4 years of related experience, or an Associate's degree with 6 years, or a high school diploma/GED with 8 years of directly related experience. Experience in Marketing Operations, Sales Operations, Project Management, or the Pharmaceutical/Biotechnology industry is preferred.
- How does Amgen handle system changes and data integrity for this role?
- For this Data Analyst role, Amgen leads Centris change management cycles, manages data feeds between systems, conducts user access reviews, and ensures data accuracy across all platforms and vendors to maintain high data integrity.
- What kind of reporting and analytics is expected from the Data Analyst at Amgen?
- The Data Analyst is expected to develop and maintain dashboards, scorecards, and automated reports using tools like Tableau and Power BI. They will analyze program data to identify trends, optimize performance, and provide actionable insights and recommendations for strategic decision-making.
- What does 'Congress & Speaker Program Integration' involve for this Amgen role?
- This involves developing a Congress Performance Dashboard (ROE/ROS), automating follow-up for Speaker Program attendees, and delivering unified metrics on reach, engagement, and conversion across Speaker Programs and Congresses to inform future strategies.
- How can I highlight my suitability for the Data Analyst position at Amgen?
- To highlight your suitability, tailor your resume to showcase your experience with data analysis, reporting tools, and operations within regulated industries. Emphasize your problem-solving abilities, attention to detail, and experience managing stakeholder relationships, aligning with Amgen's core competencies.